C Cook
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service/collections industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
City Carrier Assistant
United States Postal Service
11.2019
- Delivers mail and packages to customers along a prescribed route or as an auxiliary assistant by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers , roadside boxes
- Completed required forms and obtained signatures.
Professional Chauffeur
Wynne Transportation
Irving, TX
08.2016 - 03.2019
- Providing Customer Service transporting clients between locations and assisting clients with travel itineraries , problem solving.
- Completed individual and business documentation on-time and with minimal errors.
Professional Chauffeur
Carey Limousine
Dallas, TX
10.2014 - 07.2016
- Providing Customer Service transporting clients between locations and assisting clients with travel itineraries.
- Completed individual and business documentation on-time and with minimal errors.
Professional Chauffeur
Smith Limousine
Dallas, TX
12.2013 - 07.2014
- Providing Customer Service transporting clients between locations and assisting clients with travel itineraries, problem solving.
- Completed individual and business documentation on-time and with minimal errors.
Education
Bachelor of Arts - Business Management
University of Phoenix
Arlington, TX2011
Associate of Arts - Business Management
Tarrant County College
Fort Worth, TX05.2010
Skills
- Payment collections
- Public Relations
- Responding to Difficult Customers
- Persuasive Negotiation
- Verbal and Written Communication
- Skip Tracing
- Analytical and Critical Thinking
- Inbound and Outbound Calling
- Team-Oriented and Cooperative
- Excellent Attention to Detail
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Managing Delinquent Accounts
- FDCPA Compliance
Timeline
City Carrier Assistant
United States Postal Service
11.2019
Professional Chauffeur
Wynne Transportation
08.2016 - 03.2019
Professional Chauffeur
Carey Limousine
10.2014 - 07.2016
Professional Chauffeur
Smith Limousine
12.2013 - 07.2014
Bachelor of Arts - Business Management
University of Phoenix
Associate of Arts - Business Management
Tarrant County College