Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisabeth Iszard

Jacksonville,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Dial America
Jacksonville, FL
08.2021 - 12.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Inbound customer care for Learning Care Group.

Administrative Assistant

Alphonso West Mortuary
Jacksonville, FL
07.2020 - 07.2021
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Assistant Manager

America's Donut
Jacksonville, FL
06.2018 - 04.2019
  • Provided customer service by responding to inquiries, resolving problems, and maintaining a positive attitude.
  • Monitored store performance metrics such as inventory levels, sales data, and customer satisfaction scores.
  • Ensured compliance with all safety regulations within the store environment.
  • Processed payments and returned receipts, cash, coin and cards to customers.

Head Crew Member

Einstein Brothers Bagels
Jacksonville, FL
09.2016 - 02.2017
  • Provided direction and training to new crew members on job duties, policies and procedures.
  • Organized daily tasks for staff members, ensuring all tasks were completed in a timely manner.
  • Maintained inventory levels of food products, cleaning supplies and other items necessary for daily operations.

Education

Bachelor of Science - Social Science

Jacksonville University
Jacksonville, FL
08-2010

Skills

  • Consultative Sales
  • Report Generation
  • Paperwork Processing
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Customer Relations
  • Call Center Operations
  • Staff Training
  • Customer Service

Timeline

Customer Service Representative

Dial America
08.2021 - 12.2021

Administrative Assistant

Alphonso West Mortuary
07.2020 - 07.2021

Assistant Manager

America's Donut
06.2018 - 04.2019

Head Crew Member

Einstein Brothers Bagels
09.2016 - 02.2017

Bachelor of Science - Social Science

Jacksonville University

Similar Profiles

CREATE PROFILE
Elisabeth Iszard