Carrisa Urbina
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Receptionist
Diablo Country Club
Danville, CA
10.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Member Services Team
YMCA
Pleasant Hill, CA
03.2018 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Arts - Sociology
California State University, Sacramento
Sacramento, CA05.2022
Skills
- Microsoft word
- Filing and data archiving
- Articulate and well-spoken
- Customer Account Management
- Information Updates
- Call Documentation
Timeline
Receptionist
Diablo Country Club
10.2021 - Current
Member Services Team
YMCA
03.2018 - 07.2020
Bachelor of Arts - Sociology
California State University, Sacramento