Carrissa Love
Manassas,VA
Summary
A highly motivated Portfolio Community Manager with a proven record of accomplishments and success in property management, operational excellence, and client relations. Aspiring to secure a challenging role to utilize my leadership, organizational, and communication skills to enhance the performance and value of community associations. Committed to delivering exceptional service and fostering positive relationships with owners, management, board members, and vendors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Manager
Grady Management
Herndon, Virginia
04.2022 - Current
- Manage a Class A community of 342 residential apartments
- Strategic marketing plans were executed, resulting in maintaining an average occupancy rate of 97%
- The occupancy rate for Q1, Q2, and Q3 of 2024 closed at 97.7% accompanied by revenue gains exceeding budget expectations
- Collecting rent and other property fees from tenants
- Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
- Reporting the property’s financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Preparing and managing budgets.
Assistant Community Manager
Grady Management
Alexandria, Virginia
10.2020 - 04.2022
- Assists in managing all aspects of a building’s occupancy and maintenance
- Investigates and helps to resolve complaints
- Manage all social media accounts for the property
- Created a YouTube Channel to show prospects what the property looks like without having to see it in person due to COVID-19
- Meets with prospective tenants to show properties, conduct interviews, receive rental applications, and explain terms of occupancy
- Complies with anti-discrimination laws with regard to housing, renting, and advertising
- Communicates with tenants regarding property-related issues
- Contributes to team efforts by accomplishing related tasks as needed
- Collects monthly fees and maintains records of payments and rental activity
- Addresses and promptly resolves questions, requests, and complaints from tenants
- Manage Delinquency
- Conducts all move-out inspections to ensure all units are move-in ready
- Inquires about late payments and assists in handling any eviction issues
- Works hand and hand with attorneys at Offit & Kurman to handle all evictions through Legal Technologies.
Leasing Consultant
Grady Management
Herndon, Virginia
04.2019 - 10.2020
- Lease apartment homes to future residents and achieve necessary move-in goals
- Averaged between 14-20 move-ins alone
- Establish a great relationship with future residents and all visitors
- Maintain a strong closing ratio
- Set and achieve sales goals each quarter, motivating the other leasing agents in the office to follow
- Trained leasing agents and management in effective closing techniques
- Answer incoming calls and return residency calls
- Conducted tours and online leasing with all applications
- Processes applications, conducts credit checks and calls references.
Lead Leasing Consultant
Vesta Corporation
Leesburg, Virginia
08.2017 - 04.2019
- Conducted apartment tours, answered questions, and highlighted selling features and benefits of the property
- Processed and verified applications in a timely manner which increased the likelihood of successful rentals
- Coordinate move-ins and move-outs
- Independently conducted one-on-one customer walk-throughs of vacant units, answered questions regarding services and amenities and provided appropriate disclosers when required for new tenant screening
- Ensured completed lease agreements were in accordance with state and local rental laws
- Complies with state landlord-tenant Fair Housing laws and standards and educates residents on required stipulations in the agreement
- Complies with Tax Credit rules and regulations
- Recruited new residents through website advertising and marketing.
Education
Medical Billing and Coding -
Fortis College
05.2013
Skills
- Leadership
- Organizational Skills
- Negotiation
- Strategic planning
- Forecasting
- Financial Analyst
- Crisis Management
- Portfolio Management
- Resource Management
- Microsoft Office/365
- Adobe
- Yardi
- Onesite
- Financial budgeting and reporting
- Maintenance Oversight
- Policy administration
- Daily Operations Management
- Tenant and eviction laws
Certification
- Fair Housing and equal rights
- HUD-subsidized multifamily
- Housing Tenant Rental Assistance
- Certification System (TRACS)
- Notary public for The Commonwealth of Virginia
- First Aid/CPR Certified
- CAM certified (Pending)
- National Apartment Leasing Professional
Personal Information
Title: Property Management
Timeline
Community Manager
Grady Management
04.2022 - Current
Assistant Community Manager
Grady Management
10.2020 - 04.2022
Leasing Consultant
Grady Management
04.2019 - 10.2020
Lead Leasing Consultant
Vesta Corporation
08.2017 - 04.2019
Medical Billing and Coding -
Fortis College
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