Carritta Cook

Greeted and assisted clients, managing appointments and ensuring seamless guest experiences.
- Coordinated with massage therapists and estheticians to maintain efficient spa operations.
- Handled scheduling, phone/email inquiries, product sales, and client service recovery.
- Ensured spa compliance with sanitation, safety, and hospitality standards.
- Contributed to a warm, professional environment that enhanced client retention and satisfaction.

• Assisted clients with appointment scheduling and service inquiries to ensure smooth operations.
• Coordinated communication between service providers and clients to enhance customer experience.
• Maintained organized records of client preferences and service history for personalized care.
• Managed inventory levels of spa products to ensure availability and reduce waste.
• Conducted regular inspections of facilities to maintain cleanliness and compliance with health standards.
• Handled client feedback effectively, contributing to continuous improvement in service quality.
• Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
• Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
• Monitored access of guests and escorted to treatment areas.
• Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
• Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
• Answered questions about spa, treatments offered and spa's amenities.
• Maintained solid knowledge base of all spa and resort products and services.
• Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
• Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
• Streamlined appointment scheduling processes for improved efficiency and increased bookings.
• Coordinated promotional events and marketing efforts, increasing overall brand awareness and revenue.