Carrol Riddick
Norfolk,VA
Summary
Dynamic small business owner with a proven track record at Serenity Solutions LLC, excelling in customer relations and relationship building. Skilled in optimizing operations and enhancing client satisfaction, resulting in significant repeat business. Adept at verbal communication and strategic planning, ensuring high performance and operational efficiency in diverse environments. I have operated and driven tankers, water trucks, box trucks, flatbed as well as drop deck trailers.
Overview
15
15
years of professional experience
Work History
Owner
Serenity Solutions LLC
Norfolk, VA
08.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed client relations to ensure high satisfaction and retention rates.
Driver
CHKD Thrift Store
Norfolk, VA
01.2020 - 08.2022
- Operated delivery vehicles, ensuring timely and safe transportation of donations to retail locations.
- Conducted routine vehicle inspections, maintaining compliance with safety regulations and operational standards.
- Assisted in training new drivers on safe driving practices and store policies.
- Collaborated with team members to optimize delivery routes, enhancing efficiency and reducing fuel costs.
CDL Truck Driver
L&J Transportation
Elizabeth City, NC
05.2017 - 01.2020
- Operated commercial vehicles adhering to federal and state regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed route planning optimizing delivery schedules for efficiency.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Operated with safety and skill to load and unload military cars.
CDL Truck Driver
Dirkson Enterprises
Norfolk, VA
08.2010 - 02.2017
- Collaborated with dispatch teams to resolve logistical challenges swiftly.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Hauled containers, tankers and flatbed trailers.
Education
No Degree - Auto And Diesel Machanics
Eastern Shore Community College
Melfa, VA05-1989
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Serenity Solutions LLC
08.2022 - Current
Driver
CHKD Thrift Store
01.2020 - 08.2022
CDL Truck Driver
L&J Transportation
05.2017 - 01.2020
CDL Truck Driver
Dirkson Enterprises
08.2010 - 02.2017
No Degree - Auto And Diesel Machanics
Eastern Shore Community College