Carson Evans
Nashville,TN
Summary
Proven track record in enhancing customer satisfaction and sales revenue at AT&T through expert customer needs assessment and effective problem-solving. Skilled in Salesforce and adept at relationship building, I excel in high-pressure environments, consistently meeting sales quotas. My leadership at Margaritaville fostered team collaboration and improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Sales and Customer Service Representative
AT&T
05.2024 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Server/Supervisor
Margaritaville
08.2023 - 05.2024
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
Server
Olive Garden Restaurant
01.2022 - 08.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Manager
Chillers MicroCreamery
03.2016 - 08.2021
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Bachelor of Arts - Film And Video Production
Western Kentucky University
Bowling Green, KY05.2023
Bachelor of Science - Hospitality And Recreation Management
Western Kentucky University
Bowling Green, KY05.2023
Skills
- Customer Service Management
- Data Entry
- Copywriting and editing
- Relationship Building
- Audio post-production
- Excellent work ethic
- Avid and Adobe Audition Software Proficiency
- Verbal Communication
- Problem-Solving
- Multitasking
- Incoming Call Management
- Customer Complaint Resolution
- Customer Needs Assessment
- Upselling
- Appointment Scheduling
- Salesforce proficiency
- Sales Quota Achievement
- Time Management
- Teamwork and Collaboration
Timeline
Sales and Customer Service Representative
AT&T
05.2024 - Current
Server/Supervisor
Margaritaville
08.2023 - 05.2024
Server
Olive Garden Restaurant
01.2022 - 08.2023
Manager
Chillers MicroCreamery
03.2016 - 08.2021
Bachelor of Arts - Film And Video Production
Western Kentucky University
Bachelor of Science - Hospitality And Recreation Management
Western Kentucky University
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