Carson Fleming
Denver,Colorado
Summary
Dedicated and dependable professional with a passion for delivering outstanding customer service and crafting unforgettable dining experiences in the restaurant industry. Proficient in anticipating customer requirements, adeptly handling complaints, and swiftly resolving issues with efficiency. Demonstrates unwavering focus and maintains a positive attitude even in demanding situations and high-volume settings.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
Amazon
08.2023 - 02.2024
- Safely and efficiently delivered packages to residential and commercial addresses in a timely manner
- Maintained a high level of customer service by ensuring accurate and on-time deliveries while following all company protocols
Server
Red River Brewery and Distillery
04.2023 - 06.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with a 15-member waitstaff to meet the needs of up to 250 customers daily.
- Implemented upselling strategies for high-profit items, including appetizers and mixed drinks, to boost overall sales figures.
- Acquired knowledge of and adhered to local alcohol laws, ensuring the restaurant's compliance with regulations when serving spirits.
- Necessary to possess a comprehensive understanding of the brewing process and familiarity with each beer and spirit featured on the menu.
Ski and Snowboard Instructor
Red River Ski Area
09.2022 - 03.2023
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet the needs of participants with varying fitness levels.
- Cooperated fully with the manager to identify areas of concern and ascertain reliable methods for remediation.
Adventure Guide/ Assistant Manager
River Sports Oklahoma
06.2018 - 08.2021
- Managed daily opening, operational, and closing procedures to operate the activities as instructed, enforce safety rules, and maintain cleanliness, sanitation, and organization.
Server
Cheddars Scratch Kitchen
02.2021 - 04.2021
- Utilized the POS system to place orders, manage bills, and facilitate complimentary items.
- Established a positive tone for the entire dining experience as the initial point of contact for incoming guests.
- Ensured cleanliness and organization in dining areas to uphold the restaurant's hygiene standards.
Education
Associates of Science - Cyber Security
Rose State
Oklahoma12-2023
Skills
- Effective Communication
- Hospitality Service Expertise
- Table Setting Arrangements
- High-Volume Dining
- Guest Satisfaction
- Age Verification
- Order Accuracy
- Transactions and Cash Handling
Timeline
Amazon Delivery Driver
Amazon
08.2023 - 02.2024
Server
Red River Brewery and Distillery
04.2023 - 06.2023
Ski and Snowboard Instructor
Red River Ski Area
09.2022 - 03.2023
Server
Cheddars Scratch Kitchen
02.2021 - 04.2021
Adventure Guide/ Assistant Manager
River Sports Oklahoma
06.2018 - 08.2021
Associates of Science - Cyber Security
Rose State