Carson Gordon
Waukesha
Summary
Dynamic customer service professional with a strong work ethic, experienced in processing transactions and resolving complaints to enhance satisfaction. Proficient in CRM software and skilled in teamwork, I excel in fast-paced environments, ensuring operational efficiency and customer engagement. Adaptable and quick to learn, I work well in high intensity situations. On top of all my work experience, I have also grown up around airplanes and I'm working on my Private Pilot certification. My love for aviation also brought me to a part time commitment in the Air National Guard at the 115th Fighter Wing, which I will be serving at for a 6 year contract.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
McDonald's
08.2022 - 06.2024
- Process customer transactions efficiently using point-of-sale systems.
- Maintain clean and organized checkout areas to enhance customer experience.
- Assist customers with inquiries, providing information about products and services.
- Resolve customer complaints promptly, enhancing overall satisfaction.
Cleaning Staff Member
Crunch Fitness Gym
12.2024 - 05.2025
- Maintained cleanliness and organization of assigned areas to ensure safety and hygiene standards.
- Operated cleaning equipment and tools effectively to perform various cleaning tasks efficiently.
- Developed routine cleaning schedules to enhance operational efficiency and consistency.
Member Sales Representative
Crunch Fitness Gym
06.2025 - Current
- Engaged potential members through effective communication and personalized service.
- Educated customers on membership benefits and available services, enhancing customer satisfaction.
- Processed membership applications efficiently, ensuring accuracy and compliance with company policies.
- Utilized CRM software to track leads and manage follow-up communications effectively.
5th Generation Fighter Maintenance
Wisconsin Air National Guard
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Work in harsh conditions and under strict guidelines.
- Responsible for multi-million dollar fighter aircraft.
Education
High School Diploma -
Heritage Christian School
New Berlin, WI05-2025
Skills
- CRM proficiency
- Customer service
- Financial transactions
- Strong work ethic
- Teamwork and collaboration
- Computer proficiency
- Basic automotive maintenance
- Aircraft operation
- Advanced aviation knowledge
- Good with hands
- Physically fit and able bodied
Timeline
Member Sales Representative
Crunch Fitness Gym
06.2025 - Current
Cleaning Staff Member
Crunch Fitness Gym
12.2024 - 05.2025
5th Generation Fighter Maintenance
Wisconsin Air National Guard
09.2024 - Current
Customer Service Cashier
McDonald's
08.2022 - 06.2024
High School Diploma -
Heritage Christian School
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