Lisa Hanson
Customer Service Data Entry
Jonesborough,TN
Summary
Dynamic customer service professional with extensive experience at ACT-Bank of America, adept at resolving complaints and enhancing customer satisfaction. Proven cash handling expertise and a strong ability to maintain composure under pressure, resulting in increased loyalty and repeat business. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
2026
2026
years of professional experience
Work History
Customer Service Cashier
Discount Tabacco Store
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Customer Service Representative
ACT-Bank of America
05.2025 - 02.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Cashier
Ingles Supermarket
01.2025 - 04.2025
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
Associate in Business -
High School Diploma - Business Administration And Management
06.1982
Skills
Customer service
Cash handling
Customer complaint resolution
Patience and composure
Payment collection
Adaptability and flexibility
Customer focus
Customer satisfaction
Time management
Reliability and punctuality
Product knowledge
Attention to detail
Merchandise restocking
Cash handling expertise
Data entry proficiency
Cash management
Account management
Customer inquiries
Refund handling
Customer relationship management (CRM)
Up-selling techniques
Payment processing
Cash register operation
Accomplishments
I’ve worked in a diverse field of work, which allows me to adapt to several opportunities in my work history.
I’m a good person who works hard and learns fast.
I feel I would be an asset to any company who hires me.
Timeline
Customer Service Representative - ACT-Bank of America
05.2025 - 02.2026
Customer Service Cashier - Ingles Supermarket
01.2025 - 04.2025
Customer Service Cashier - Discount Tabacco Store
CCRI - Associate in Business ,
Tollgate High School - High School Diploma, Business Administration And Management