CARSON HENRY

• Provided customer service to clients and addressed inquiries via phone, email, or in-person.
• Assisted with client onboarding and account openings, including gathering documents and data entry.
• Conducted research and analysis of financial products for clients based on their individual needs.
• Processed transactions such as deposits, withdrawals, transfers, wire requests and other related activities.
• Created reports detailing client portfolios and performance metrics.
• Maintained client records by updating account information as needed.
• Prepared monthly statements for clients outlining portfolio holdings and performance results.
• Researched discrepancies between internal systems to resolve any issues that may arise with client accounts.

• Managed and motivated employees to be productive and engaged in work
• Set aggressive targets for employees to drive company success and strengthen motivation
• Maximized performance by monitoring daily activities and mentoring team members
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Accomplished multiple tasks within established timeframes
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Initiated new projects that resulted in increased productivity across all departments.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

• Operated dishwashers and other kitchen equipment according to safety guidelines
• Assisted with bussing tables and cleaning up spills
• Delivered correct food items to tables according to order documentation
• Provided attentive service and proactively assessed guest needs
• Restocked food supplies in kitchen and organized storage areas
• Cleaned and sanitized food preparation and serving areas
• Garnished dishes and quickly delivered items to customers, minimizing wait times
• Trained and mentored newly hired employees to explain process flow and safety procedures
• Collaborated well with other food runners to deliver orders accurately.

• Performed cashier duties such as accepting payments, issuing receipts, and providing change.
• Inventoried stock on shelves, restocked items as needed, and removed damaged items.
• Operated a Point of Sale system for processing customer purchases.
• Maintained cleanliness of store by vacuuming, dusting surfaces, and tidying up shelves.
• Answered customer inquiries regarding products, prices, availability, product uses, and services offered.
• Provided excellent customer service by demonstrating knowledge of products and services available in the store.

Stocked merchandise, clearly labeling items, and arranging according to size or color

• Recommended complementary purchases to customers, increasing revenue
• Built customer loyalty and retention by delivering excellent shopping experiences
• Engaged in friendly conversation with customer to better uncover individual needs
• Managed efficient cash register operations
• Took and followed detailed directions from others
• Maintained tidy and organized environment to comply with cleanliness standards
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.