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Carson Jackson Sr.
new york,ny
Work Preference
Summary
Dedicated supervisor focused on training and mentoring staff to optimize operations. Expertise in quality control and project management, fostering an environment that encourages professional growth and continuous improvement.
Overview
2
2
Certification
11
11
years of professional experience
Work History
Supervisor
D&D Security
Brooklyn, NY
05.2015 - Current
- Supervised security personnel to ensure adherence to protocols and procedures.
- Conducted regular training sessions to enhance team performance and operational efficiency.
- Developed and implemented security strategies to mitigate risks and improve response times.
- Oversaw incident reporting processes, ensuring accuracy and timely communication of issues.
- Mentored junior staff on best practices in security management and customer service excellence.
Manager of Business Development and Sales
NYC CONVENIENCE STORE 2 CORP
Manhattan, NY
11.2023 - 11.2024
- Conducted market research to identify emerging trends and potential growth opportunities.
- Established and maintained relationships with key clients to drive business development efforts.
- Prepared detailed sales reports to track performance against targets and objectives.
- Trained team members on best practices for customer relationship management systems.
- Analyzed competitor activities to inform pricing strategies and promotional campaigns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Supervisor of Factory Operations
Sher-Del Transfer
Brooklyn, NY
10.2017 - 07.2023
- Trained and mentored staff on equipment operation and safety protocols to enhance team performance.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Oversaw loading and unloading of packages in warehouse.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coordinated project workflows for departments.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Education
GED -
ABRAHAM LINCOLN
Brooklyn, NY06-1998
SITE SAFETY TRAINING - Construction Project Management
Hostos Community College
Bronx, NY04-2023
Skills
- Training and mentoring
- Staff management
- Managing operations and efficiency
- Scheduling and coordinating
- Quality control
- Coaching and mentoring
- Payroll processing
- Waste reduction
- Financial management
- Inventory oversight
- Project management
- Professional and courteous
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Manager of Business Development and Sales
NYC CONVENIENCE STORE 2 CORP
11.2023 - 11.2024
Supervisor of Factory Operations
Sher-Del Transfer
10.2017 - 07.2023
Supervisor
D&D Security
05.2015 - Current
SITE SAFETY TRAINING - Construction Project Management
Hostos Community College
GED -
ABRAHAM LINCOLN