Carson Oller
Pafford EMS
Hope,AR
1
Certification
2
years of professional experience
Dedicated Emergency Dispatcher with expertise in situational awareness, telecommunications, and public safety. Proven track record in streamlining workflows and mentoring new dispatchers for enhanced operational efficiency.
Work History
Emergency Dispatcher
2 Years 1 Month- Utilized CAD systems to track and manage resources during high-pressure situations.
- Coordinated communication between responders and medical facilities to ensure timely patient care.
- Monitored radio communications, providing real-time updates to field personnel for enhanced situational awareness.
- Assisted in training new dispatchers on protocols, procedures, and software applications for operational effectiveness.
- Developed standard operating procedures to improve response times and streamline workflows within the dispatch center.
- Led initiatives to implement updated technology solutions, enhancing overall operational efficiency and accuracy in dispatching processes.
- Mentored junior dispatchers, fostering a collaborative environment focused on continuous improvement and excellence in service delivery.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Optimized productivity to improve on-time emergency response and life support.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
- Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.
- Aided senior leadership by collecting research for executive decision-making support.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Improved project completion time by incorporating Type policies.
- Implemented caller follow-up program that provided additional support after initial incident resolution, ensuring ongoing care and assistance.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Conducted regular equipment checks and maintenance tasks, minimizing downtime due to technical issues within the dispatch center environment.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Assisted callers in emergency situations with appropriate information and support.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Education
High School Diploma
Skills
Situational awareness
Employee supervision
Telecommunications
Information documentation
Public safety
Emergency procedures
EMS dispatch
Certification
BLS Provider-Basic Life Support
CPR Certified-AED
EMD Certified-Emergency Medical Dispatcher
ETC Certified-Emergency Telecommunicator
Timeline
Emergency Dispatcher
Pafford EMS
07.2024 - CurrentRead More
Spring Hill
High School Diploma
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