Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carson Ritter

Phlebotomist
Kingwood,Texas

Summary

Seeking a medical career with a respected company that encourages education, training and opportunities for advancement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lowes Home Improvement Stores
Kingwood, TX
04.2022 - Current
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.
  • Resolved over 50 customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction
  • Collaborated with team members to develop best practices for consistent customer service delivery

Team Member

Target
08.2020 - 02.2022
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.

Crew Member

Chic-Fil-A
01.2020 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Lifeguard

YMCA
05.2016 - 08.2020
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Provided friendly customer service to guests and addressed concerns.
  • Scanned main areas to monitor for any safety risks.
  • Conducted patrols to identify and help those in need of immediate care and assistance.
  • Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.

Education

Associate of Applied Science - Phlebotomy

Lone Star College System
Kingwood, TX
05.2001 -

Associate of Applied Science - Phlebotomy

North Lake College
Irving, TX
05.2001 -

High School Diploma -

Woodrow Wilson High School
Dallas, TX
05.2001 -

Skills

Decision-Making

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Certification

PT - Phlebotomy Technician

Timeline

PT - Phlebotomy Technician

01-2024

Customer Service Representative

Lowes Home Improvement Stores
04.2022 - Current

Team Member

Target
08.2020 - 02.2022

Crew Member

Chic-Fil-A
01.2020 - 08.2020

Lifeguard

YMCA
05.2016 - 08.2020

Associate of Applied Science - Phlebotomy

Lone Star College System
05.2001 -

Associate of Applied Science - Phlebotomy

North Lake College
05.2001 -

High School Diploma -

Woodrow Wilson High School
05.2001 -

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Carson RitterPhlebotomist