Carson Ritter
Phlebotomist
Kingwood,Texas
Summary
Seeking a medical career with a respected company that encourages education, training and opportunities for advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowes Home Improvement Stores
Kingwood, TX
04.2022 - Current
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Resolved over 50 customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction
- Collaborated with team members to develop best practices for consistent customer service delivery
Team Member
Target
Dallas, TX
08.2020 - 02.2022
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
Crew Member
Chic-Fil-A
Dallas
01.2020 - 08.2020
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Reconciled receipt totals, cash and credit payments to address shortages.
Lifeguard
YMCA
Dallas, TX
05.2016 - 08.2020
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Provided friendly customer service to guests and addressed concerns.
- Scanned main areas to monitor for any safety risks.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Education
Associate of Applied Science - Phlebotomy
Lone Star College System
Kingwood, TX 05.2001 -
Associate of Applied Science - Phlebotomy
North Lake College
Irving, TX 05.2001 -
High School Diploma -
Woodrow Wilson High School
Dallas, TX 05.2001 -
Skills
Decision-Making
Customer Service
Conflict Resolution
Computer Skills
Excellent Communication
Medical Terminology
Attention to Detail
Teamwork and Collaboration
CPR Certified
Venipuncture
Certification
PT - Phlebotomy Technician
Timeline
PT - Phlebotomy Technician
01-2024
Customer Service Representative
Lowes Home Improvement Stores
04.2022 - Current
Team Member
Target
08.2020 - 02.2022
Crew Member
Chic-Fil-A
01.2020 - 08.2020
Lifeguard
YMCA
05.2016 - 08.2020
Associate of Applied Science - Phlebotomy
Lone Star College System
05.2001 -
Associate of Applied Science - Phlebotomy
North Lake College
05.2001 -
High School Diploma -
Woodrow Wilson High School
05.2001 -