Carson Ritter

Showcase and proven ability to conduct conflict and resolution while maintaining a strong verbal communication.

Display excellent guest empathy while adapting to the diverse personalities of each guest.

Exceed community service standards by having above average metrics calculated in live engage further proving guest satisfactory.

Extensive knowledge of Guest Service Suite to assist with Walt Disney World guests with Pre-Arrival assistance.

• Company Overview: Magic Kingdom Park, TRON Lightcycle // Run
• Ensure the safety of all Guests during regular operations on a brand new, major thrill E-Ticket attraction with high spieling and utilization of Virtual Queue
• Ensure the safety of all Guests during regular operations on a brand new, major thrill E-Ticket attraction with high spieling and utilization of Virtual Queue
• Provide unparalleled Guest service and model Disney hospitality while maintaining optimal operation efficiency for tens of thousands of Guests daily
• Engage with Guests by answering questions, giving directions and other information regarding Magic Kingdom Park, Tomorrowland, the Virtual Queue, Genie+, Individual Lightning Lane, and more
• Empower and encourage fellow cast members to strive for high standards and to exceed expectations as measured by Key Performance Indicators
• Magic Kingdom Park, TRON Lightcycle // Run
• Ensure the safety of all Guests during regular operations on a brand new, major thrill E-Ticket attraction with high spieling and utilization of Virtual Queue
• Contributed to overall park efficiency by managing wait times and overseeing queue lines.
• Enforced company policies while maintaining cheerful, supportive approach to guests.

• Jeff Ellis Trained
• Safely executed opening and closing Procedures at multiple resorts
• Provided a safe environment for hundreds of guests to swim while enforcing pool rules and maintaining a watchful eye on guests in the pool and surroundings around with in the pool gates
• Maintained monthly lifeguard training by Attending in-service training
• Delivered excellent guest service and diligently assisted with emergencies when needed
• Successfully passed audits ranging from Managers, Tier 2 auditors, and Jeff Ellis instructors
• Maintained strong communication with fellow peers, Coordinators, and Guests Experience Managers, and guests
• Animal Kingdom Lodge, Coronado Springs, All Star Resorts
• Jeff Ellis Trained

• Company Overview: Disney's Animal Kingdom, Dinoland, USA
• Operated and facilitated carnival style games
• Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed
• Assisted customers with locating desired items within store locations
• Provided except knowledge of the land and the theme park to the guests
• Relayed extensive directions around the park and the Disney World Resort as a whole
• Operated Carnival style games and interacted with guests daily to provide memorial magically moments
• Operated and successfully ran mobile carts, which would allow guests to purchase items and alleviate stress for guests looking to make a expedited purchase
• Disney's Animal Kingdom, Dinoland, USA

• Performed opening and closing tasks such as turn an alarm system on and off, forwarding the office phones, replenishing most often used items, turning lights on/off, and locking all doors
• Review and approved documents for ongoing transactions
• Managed executive calendars and coordinated with hundreds of realtors to staff multitude offices throughout Jacksonville and North St
• Augustine
• Built new agent packages and welcomed new agents into the brokerage
• Maintained Broker Support Manager(s) calendars and Transactions and reports
• Maintained a Professional environment
• Handled multiple high level phone calls agent phone calls
• Operated Google Drive Software
• Completed special task and assignments when entrusted by the Broker and Realtors, and would have them completed by the desired deadline