Carson Smith
Toledo,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative (Part Time)
Conduent Business Solutions
Remote
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Amazon Delivery Driver
Port Royal Distribution/Washington Interprises
MD, OH
05.2021 - Current
- Delivering packages with care in a efficient amount of time
- Organizing packages based on tones
- Training new employees on the role of the job including detailed and extensive handling, delivery and time metrics
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Bachelors - Sports Management
University of Northwestern Ohio
Lima, OHHigh School Diploma - Sports Management
Digital Harbor High School
Baltimore, MD06.2019
Skills
Warehouse Management
- Landscaping
- Surveillance
- Sales
- Stocking
- Order Picking
- Customer service
- Cash handling
- Merchandising
- Group fitness
- Swimming
Certification
- Commercial Driver's License (CDL), Class C, 03/01/29, NV
- Driver's License, Non-CDL Class C
- Lifeguard Training
- Certified Fitness Instructor
- Certified Personal Trainer
Timeline
Remote Customer Service Representative (Part Time)
Conduent Business Solutions
08.2023 - Current
Amazon Delivery Driver
Port Royal Distribution/Washington Interprises
05.2021 - Current
Bachelors - Sports Management
University of Northwestern Ohio
High School Diploma - Sports Management
Digital Harbor High School