Open To Work
Dominique Douglas
FL
Summary
Results-driven professional with over 12 years of experience in healthcare operations and team management. Expertise in process optimization to improve patient care and operational efficiency. Strong background in financial management and regulatory compliance, with a focus on staff training for high-quality service delivery. Proven track record in problem-solving and workflow optimization, driving organizational success.
Overview
18
18
years of professional experience
Work History
Part time Remote Customer Service Representative
Carnival Cruise Lines
Miami, Florida
10.2023 - Current
- Assisted guests with booking inquiries and service requests effectively.
- Resolved guest complaints through active listening and problem-solving techniques.
- Maintained accurate records of guest interactions using CRM software.
- Collaborated with team members to improve guest service processes and workflows.
- Developed strong relationships with guests through consistent follow-up communications.
- Resolved complex problems by working with other departments to provide solutions that meet guests' needs.
- Gathered guest feedback through surveys, and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Administrative Office Manager
Advantage Diagnostic Group
08.2021 - Current
- Led front office operations, managing a team of MRI technologists and front office staff to enhance patient care delivery.
- Facilitated insurance verification for patient procedures to streamline processing and reduce delays.
- Oversaw daily healthcare office operations, including appointment scheduling and patient flow management, fostering regulatory compliance.
- Processed payroll and managed bank deposits, ensuring financial regulations compliance and accurate record maintenance.
- Implemented electronic medical record (EMR) system to optimize administrative processes.
- Assisted at front desk with phone inquiries and appointment scheduling to improve service efficiency.
- Fostered high-performance culture among staff to effectively address daily operational challenges and enhance service quality.
- Coordinated team activities to ensure seamless integration of front office functions and patient care operations.
Laboratory Coordinator - Team Lead
Cleveland Clinic Florida
West Palm Beach, FL
10.2011 - 06.2018
- Provided technical and scientific oversight by managing daily laboratory operations, ensuring the accurate reporting of patient test results, and establishing comprehensive quality control programs that enhanced laboratory performance and reliability.
- Supervised laboratory staff, developing and evaluating team members through ongoing training and mentorship, which improved staff competency and morale while ensuring compliance with all regulatory standards.
- Managed staffing and scheduling, effectively creating staff schedules that optimized workflow and resource allocation, while assisting with budget management to maintain operational efficiency.
- Resolved over 30 customer service requests daily, demonstrating strong problem-solving skills and commitment to patient care, while drawing blood from more than 40 patients each day, ensuring high-quality service and patient satisfaction.
Accounts Payable Supervisor
Holland Tech Incorporation
Tamarac, FL
01.2009 - 01.2014
- Oversaw the Accounts Payable team, ensuring efficient processing of vendor invoices and timely payments while resolving discrepancies to maintain operational integrity and vendor relationships.
- Interviewed, hired, and trained new employees in a fast-paced, customer service-focused environment, successfully creating and implementing new department-wide processes and procedures to enhance team performance.
- Reviewed and prepared engagement letters, management representation letters, and accountants' and auditors' reports for new and existing clients, ensuring accuracy and compliance with industry standards.
- Prepared and coordinated clients' daily cash/debt balances and short-term cash forecasts, while establishing best practices and managing workloads to enhance the Procure to Pay Cycle through collaboration with various departments.
Phlebotomist
Quest Diagnostics
West Palm Beach, FL
03.2011 - 10.2011
- Collected specimens according to established procedures, including drug screens, biometric screenings, and insurance exams, ensuring adherence to all safety and quality protocols.
- Administered oral solutions based on established training, while meticulously researching test and client information to confirm and verify all written and electronic orders using lab technology systems.
- Obtained identification and accurately entered billing information, collecting payments when required, in strict compliance with corporate policies to maintain financial integrity.
- Processed specimens by labeling, centrifuging, aliquoting, freezing, and preparing for transport as required, and performed non-patient facing duties such as inventory management, supply stocking, sanitizing, and handling communications through phone and email.
Front Office and Back Office Medical Assistant - Lead
Hematology Oncology Associates
West Palm Beach, FL
01.2008 - 02.2011
- Managed clinical and front desk staff, organizing both clinical and administrative operations and procedures while training new and current employees to ensure a high standard of patient care.
- Assisted office managers by providing treatment information to patients, facilitating check-in and check-out procedures, and creating a welcoming environment for all visitors.
- Coordinated and confirmed patient appointments, including follow-up visits with physicians and specialists, while verifying insurance coverage and processing patient charges with accuracy and efficiency.
- Maintained and organized electronic and physical patient records, ensuring accuracy and confidentiality in compliance with HIPAA regulations, while providing billing support by collecting co-pays and handling coding for billing procedures.
Education
Certificate - MEDICAL BILLING AND CODING
DeVry University
Chicago, IL05-2026
Associate of Science - MEDICAL OFFICE MANAGEMENT AND MEDICAL ASSISTANT
Lincoln Technical Institute
West Palm Beach, FL09-2009
Skills
- Healthcare management administration
- Remote and hybrid work
- Phlebotomy expertise
- Medical terminology
- EHR management
- Billing and coding
- Radiology knowledge
- EKG proficiency
- Vital signs monitoring
- CPR and first aid certification
- Customer service excellence
- Team leadership
- Data analysis
- Appointment scheduling
- Regulatory compliance
- Process improvement
- Payroll management
- Inventory control
- Patient care coordination
- Problem solving
- Communication skills
- Multi-tasking ability
- Insurance verification
- Time management
- Training and mentorship
- Patient education
- Microsoft Office proficiency
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Part time Remote Customer Service Representative
Carnival Cruise Lines
10.2023 - Current
Administrative Office Manager
Advantage Diagnostic Group
08.2021 - Current
Laboratory Coordinator - Team Lead
Cleveland Clinic Florida
10.2011 - 06.2018
Phlebotomist
Quest Diagnostics
03.2011 - 10.2011
Accounts Payable Supervisor
Holland Tech Incorporation
01.2009 - 01.2014
Front Office and Back Office Medical Assistant - Lead
Hematology Oncology Associates
01.2008 - 02.2011
Certificate - MEDICAL BILLING AND CODING
DeVry University
Associate of Science - MEDICAL OFFICE MANAGEMENT AND MEDICAL ASSISTANT
Lincoln Technical Institute