Carson Steward
Little Elm,TX
Summary
Dynamic professional with a proven track record at AAA and USAA, adept in Microsoft Excel and exceptional in customer relations. Excelled in roles requiring critical thinking and problem-solving, significantly enhancing operational efficiency and customer satisfaction. Demonstrates leadership and advanced computer skills, ensuring high-quality outcomes in fast-paced environments. Able to assist new hires & guide associates to maintain adherent to their schedule's. Goal driven to keep company goals as a priority while also assuring associate satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Real Time Adherence Scheduling Coordinator
AAA
10.2024 - Current
- Worked with managers and supervisor to plan and coordinate.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Contributed to team success by providing backup scheduling support during peak times.
- Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Experience in using Genesys workspace adding exceptions in for management & efficient in using CCPulse.
- Unified Service First department when calls were holding to keep service levels above 90%.
- Answered call out line for SF associates & added exceptions into Genesys workspace.
Service First
AAA
Coppell, TX
03.2024 - 10.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted customers effectively and efficiently, while providing support to handling adjusters.
- Eased complications with customers and provided assistance to reduce tension.
- Filed claims with upmost precision and details for handling adjusters to move claims forward with members.
Independent Property Claims Adjuster
USAA
Philadelphia, PA
11.2023 - 01.2024
- Remained adaptable to changing circumstances, demonstrating flexibility in adjusting claims handling strategies based on new information or evolving situations.
- Handled over 60+ claims as an independent adjuster.
- Resolved disputes or errors in a timely manner.
- Sketched, labeled, and completed claims on Xactimate.
- Provided accurate and direct information to management when fulfilling duties.
- Monitored progress of pending cases and ensured deadlines were met as required by law.
Cashier/Head Cashier/Customer Service
Home Depot
Collierville, TN
10.2020 - 08.2023
- Worked with managers and supervisor to plan and coordinate.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Contributed to team success by providing backup scheduling support during peak times.
- Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Experience in using Genesys workspace adding exceptions in for management & efficient in using CCPulse.
- Unified Service First department when calls were holding to keep service levels above 90%.
- Answered call out line for SF associates & added exceptions into Genesys workspace.
Education
A.A.S - Computer Science
Southwest Tennessee Community College
Memphis, TN09.2023
Skills
Microsoft Excel, Office, Word Proficiency
Completed Pilot Catastrophe Training
Advanced Computer Skills
Appointment Scheduling
High Communication Ability
Problem Resolution
Critical Thinking
Customer Relations
Investigative
Problem-Solving Abilities
Evidence Collector
Escalated Customer Experience
Independent
Time Management Skills
Verbal Communication
Problem Resolution
Active Listening
Leadership
Certification
• All Lines Adjuster - Texas, License Number: 3043264
• Xactimate Proficiency
• CCC One Experience
Timeline
Real Time Adherence Scheduling Coordinator
AAA
10.2024 - Current
Service First
AAA
03.2024 - 10.2024
Independent Property Claims Adjuster
USAA
11.2023 - 01.2024
Cashier/Head Cashier/Customer Service
Home Depot
10.2020 - 08.2023
A.A.S - Computer Science
Southwest Tennessee Community College