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Results-driven Management professional with 17+ years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Culturally savvy, technically agile, marketing wiz with creative experience in all media formats including Social Networking and Search Engine Optimization. Developed and executed multiple marketing projects including, print media design, website redesign, patient portal implementation, social media integration, event planning and execution. Exceptional at turning difficult into easy. Able to solve problems, communicate effectively, drive performance and implement new concepts successfully. .

Extensive experience offering support and mentoring to team members to engage and retain clients in service
 Extensive knowledge of insurance concepts.
 Bi-lingual and highly proficient in the Spanish language (speaking, writing, reading) 
 Proficient in the use of Microsoft applications and general office equipment
 Strong organizational skills, ability to prioritize and multitask, accurate, efficient, and dependable
 Experience working within the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting, Ambulatory setting, Medical Terminology, ICD-10 and CPT codes, Medicare and/or Medicaid Services
 Excellent verbal and written communication skills
 Strong ability to engage with others, listen and adapt response to meet others’ needs
 Prioritize participation in quality improvement projects, meetings, and training 
 Exceptional customer service experience making outbound calls

Top-notch employee with unsurpassed experience in customer service and support. Highly organized and enjoys working with a sense of urgency. Committed to fostering positive customer relationships while meeting/exceeding company goals. Authorized to work in the US for any employer.

Carson Ultis

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Account Executive

Financial Advisor (Intern)

Front Desk Receptionist

Cashier

Server

Education

Bachelor of Science - Business

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Account Executive

Financial Advisor (Intern)

Front Desk Receptionist

Server

Cashier

Bachelor of Science - Business

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