Carstyn Roberts
Mesa,AZ
Summary
Detail-oriented Patient Service Representative with a strong background in customer service and effective communication. Proven ability to manage patient inquiries and ensure accurate documentation, aiming to enhance patient satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Nationwide vision
Mesa, AZ
12.2025 - Current
- Processed insurance verifications to facilitate timely claims processing.
- Managed patient inquiries through phone and in-person communication to enhance patient experience.
- Assisted patients in scheduling appointments and maintaining accurate records for better service delivery.
Barista
BlackRock Coffee Bar
Mesa, AZ
04.2025 - 12.2025
- Ensured cleanliness of workstations, equipment, and customer areas, contributing to a welcoming environment.
- Delivered prompt customer service by taking orders and addressing inquiries to enhance customer satisfaction.
- Processed transactions and managed payments efficiently, ensuring accurate cash handling and customer transactions.
Server
Point 22 Tavern
Mesa, AZ
04.2024 - 04.2025
- Provided excellent customer service in a fast-paced dining environment.
- Processed payments using point-of-sale systems with attention to detail.
- Maintained cleanliness and organization of dining areas and serving stations.
Education
Associate of Applied Science -
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ12-2027
High School Diploma -
Skyline High School
Mesa, AZ05-2023
Skills
- Patient scheduling
- Appointment coordination
- Insurance verification
- Medical documentation
- Customer service
- Time management
- Effective communication
Timeline
Patient Service Representative
Nationwide vision
12.2025 - Current
Barista
BlackRock Coffee Bar
04.2025 - 12.2025
Server
Point 22 Tavern
04.2024 - 04.2025
Associate of Applied Science -
Maricopa Community Colleges, Gateway Community College
High School Diploma -
Skyline High School