Summary
Overview
Work History
Education
Skills
Timeline
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Carsyn Gray

New York,NY

Summary

Dynamic supervisor with a proven track record at Carminesnyc, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while fostering a positive work environment that reduced turnover. Skilled in decision-making and relationship building, ensuring exceptional guest experiences and operational efficiency.

Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.

Overview

3
3
years of professional experience

Work History

Supervisor

Carminesnyc
09.2024 - 07.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Host

Carminesnyc
07.2023 - 09.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

FOH Team Member

Chopshop
02.2022 - 07.2023
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Made smoothies, protein shakes, pressed juices and did food prep.

Education

GED - Fine Arts

Highland Park High School
Dallas, TX
05.2023

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Relationship building
  • Safety protocols
  • Coaching and mentoring

Timeline

Supervisor

Carminesnyc
09.2024 - 07.2025

Host

Carminesnyc
07.2023 - 09.2024

FOH Team Member

Chopshop
02.2022 - 07.2023

GED - Fine Arts

Highland Park High School

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Carsyn Gray