Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carter Dalton

Anderson,SC

Summary

Dynamic Pharmacy Operations Manager at Walgreens with expertise in pharmacy automation and team leadership. Successfully spearheaded the implementation of workflow enhancements, driving operational excellence and improving patient experiences. Proven track record in performance metrics and regulatory compliance, fostering a collaborative culture that elevates team engagement and efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
03.2025 - Current
  • Spearheading the implementation of Walgreens’ Core Pharmacy Workflow system and PExT (Pharmacy Experience Transformation) initiative, leading operational transformation at the store level.
  • Directed day-to-day execution of workflow enhancements, utilizing key performance metrics to identify areas for continuous improvement and efficiency.
  • Coached and supported team members through system changes, driving adoption and fostering a collaborative, patient-centered culture.
  • Took a hands-on leadership approach to streamline operations, increase productivity, and elevate the overall pharmacy experience for both patients and staff.
  • Successfully improved pharmacy performance and team engagement through structured guidance, proactive problem-solving, and metrics-based decision-making.

Project Lighthouse Volunteer RxOM

Walgreens
06.2025 - 06.2025
  • Supported the successful transition of Rite Aid locations to Walgreens as part of Project Lighthouse, focusing on operational readiness and team integration.
  • Played a key role in onboarding and training a new Pharmacy Operations Manager (RxOM), providing mentorship and hands-on guidance to ensure leadership continuity and operational excellence.
  • Led team engagement efforts to implement PExT (Pharmacy Experience Transformation) and Core Pharmacy Workflow, aligning staff with Walgreens performance and patient care standards.
  • Drove process improvements to enhance efficiency, optimize workflow, and elevate the new patient experience in the converted location.
  • Acted as a liaison between leadership and frontline staff to ensure seamless adoption of new systems, tools, and expectations.

Senior Pharmacy Technician

Walgreens
07.2021 - 03.2025
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Supervised 3-4 pharmacy technicians per shift and coordinated assignments, and schedule.

Registered Pharmacy Technician

Walgreens
11.2020 - 07.2021

Team Leader

Chick-fil-A
03.2016 - 06.2019

Education

Bachelor of Science - Health Administration

Medical University of South Carolina
Charleston, SC
12-2026

High School Diploma -

TL Hanna High School
Anderson
05-2020

Skills

  • Pharmacy management
  • Pharmacy automation
  • Workflow optimization
  • Performance metrics
  • Regulatory compliance
  • Inventory control
  • Team leadership
  • Project management

Certification

  • PTCB Certified Pharmacy Technician
  • SC Certified Pharmacy Technician
  • BLS/ACLS Certified


Timeline

Project Lighthouse Volunteer RxOM

Walgreens
06.2025 - 06.2025

Pharmacy Operations Manager

Walgreens
03.2025 - Current

Senior Pharmacy Technician

Walgreens
07.2021 - 03.2025

Registered Pharmacy Technician

Walgreens
11.2020 - 07.2021

Team Leader

Chick-fil-A
03.2016 - 06.2019

Bachelor of Science - Health Administration

Medical University of South Carolina

High School Diploma -

TL Hanna High School

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