Carter Jean
Fort Lauderdale,FL
Summary
Motivated and dependable individual with experience in the hospitality industry, a background in color guard, and current training in practical nursing. Skilled in customer service, teamwork, and maintaining a positive and professional environment. Color guard experience has strengthened discipline, time management, and the ability to perform under pressure, while nursing education has developed strong attention to detail, compassion, and patient care skills. Seeking an opportunity to grow both personally and professionally, while contributing strong work ethic, adaptability, and a commitment to excellence in a dynamic work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Broward College - A. Hugh Adams Central Campus
Davie, Florida
04.2025 - 04.2026
- Coordinated scheduling of meetings for faculty and staff, ensuring effective use of time and resources.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to inquiries from students and visitors with accurate information.
- Maintained organized electronic filing systems, facilitating quick access to important documents.
- Maintained office supplies inventory and ordered materials.
- Prepared documents and materials for academic programs, supporting smooth program execution.
GUEST SERVICE ASSOCIATE
Extended Stay America
Plantation, FL
09.2022 - 01.2024
- Managed front desk operations to enhance guest experience and satisfaction.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations as well as return visits.
- Assisted guests with booking reservations, contributing to increased occupancy rates.
- Conducted regular inventory audits to maintain adequate supplies for guest needs and efficient operations.
REMOTE RESERVATION SPECIALIST
Feyer & Associates
Seattle, WA
02.2021 - 11.2023
- Facilitated client reservations for accommodations, transportation, tours, and other services, aligning with their preferences.
- Communicated with clients through various channels, including email, to understand their reservation requirements and preferences.
- Coordinated with vendors, suppliers, and service providers to verify availability, negotiate rates, and finalize reservations for clients.
- Delivered accurate and timely quotes for client reservations, maintaining transparency on costs and services.
- Addressed client inquiries, concerns, and requests promptly and professionally, offering solutions and guidance.
- Maintained detailed and accurate records of client interactions, reservations, and communications with vendors.
- Participated in training sessions to stay updated on industry trends, reservation processes, and company policies.
COLOR GUARD COACH
Northeast High School
Oakland Park, FL
08.2021 - 12.2022
- Planned and executed practice sessions to improve technique, performance quality, and teamwork.
- Created innovative routines to elevate visual aspects of performances.
- Providing constructive feedback and mentorship to help each member grow individually and as a group.
- Organizing and preparing the team for competitions, ensuring they meet performance standards and deadlines.
- Fostered positive atmosphere that encouraged discipline, creativity, and passion for performance art.
Education
Associate of Arts - Nursing
Broward College
Davie, FL12-2024
High School Diploma -
Northeast High School
Oakland Park, FL06-2021
Graduate Certificate - Practical Nursing
Atlantic Technical College
Pompano Beach, FL03-2026
Skills
- Administrative support
- Patient scheduling
- Medical terminology knowledge
- Workflow optimization
- Multitasking and prioritization
- Time management
- Verbal and written communication
- Customer service
- Organization skills
- Hospitality experience
- Patience and composure
- Computer skills
Certification
Security Class D License, 02/25
Timeline
Administrative Assistant
Broward College - A. Hugh Adams Central Campus
04.2025 - 04.2026
GUEST SERVICE ASSOCIATE
Extended Stay America
09.2022 - 01.2024
COLOR GUARD COACH
Northeast High School
08.2021 - 12.2022
REMOTE RESERVATION SPECIALIST
Feyer & Associates
02.2021 - 11.2023
Associate of Arts - Nursing
Broward College
High School Diploma -
Northeast High School
Graduate Certificate - Practical Nursing
Atlantic Technical College