Carter Navarrette
West Jordan,UT
Summary
Well oriented leader skilled in fostering team collaboration and driving performance. Experienced in training and mentoring employees, implementing operational changes, and resolving customer concerns to maintain high satisfaction levels. Committed to optimizing team dynamics for enhanced operational efficiency.
Overview
1
1
Language
7
7
years of professional experience
Work History
Senior Shift Leader
Chick-fil-A
South Jordan, Utah
02.2025 - Current
- Lead at least 12 team members daily.
- Supported team members with daily tasks, contributing to overall team performance and collaboration with other Shift Leaders on goals and growth.
- Managed reward system to recognize team member achievements and motivate performance.
- Conducted structured training sessions to prepare team members for new positions, fostering skill development and career advancement.
Shift Leader
Chick-fil-A
South Jordan, Utah
09.2022 - 01.2023
- Supervised team members during peak service hours.
- Trained new employees on company standards and procedures.
- Implemented operational changes to improve service speed.
- Addressed customer concerns to maintain satisfaction levels.
- Coordinated daily tasks to optimize team performance.
Team Member
Chick-fil-A
Albuquerque, New Mexico
06.2019 - 07.2022
- Provided friendly customer service during peak dining hours.
- Engaged with customers to enhance their dining experience effectively.
- Collaborated with team members to ensure efficient order preparation.
- Assisted in training new employees on menu items and procedures.
- Handled cash transactions accurately at the front counter.
Education
BBA - Business Management
Brigham Young University Idaho
Rexburg, ID06-2030
High School Diploma -
Copper Hills High
West Jordan, UT06-2022
Skills
- Project management
- Team leadership
- Employee training
- Operational efficiency
- Customer service
- Conflict resolution
- Performance evaluation
- Problem-solving
- Scheduling expertise
- Verbal and written communication
- Customer service focus
- Employee scheduling
Languages
Spanish
Full Professional
Timeline
Senior Shift Leader
Chick-fil-A
02.2025 - Current
Shift Leader
Chick-fil-A
09.2022 - 01.2023
Team Member
Chick-fil-A
06.2019 - 07.2022
BBA - Business Management
Brigham Young University Idaho
High School Diploma -
Copper Hills High