Isabella Muniz
Northridge,California
Summary
Hardworking student and employee, well-known for successfully executing new initiatives. Dedicated to creating a positive work environment with the organization's mission and values. Pursuing a new role where hard work and dedication will be valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Shift Leader
Menchie's Frozen Yogurt
Northridge , CA
07.2020 - Current
- Supervised all areas of restaurant, kept it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw talented team by actively communicating project/store updates, remedying issues and delivering positive feedback.
- Enhanced sales by promoting cake products and assisting with creative menu selections, inventory stock, training, etc.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
Sales Representative
CUTCO
Northridge, CA
03.2020 - 05.2020
- Created professional sales presentations to effectively demonstrate product features and competitive advantages
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections
- Identified new customers by networking and performing cold-calls
- Managed end-to-end management of transactions, including financial records, ordering, purchasing, shipping and support
Shift Leader
Baskin Robbins
Northridge, CA
05.2017 - 04.2020
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Performed complete opening, closing, and shift change duties
- Completed logs and reports to document detailed information, including information on products, spoilage and departmental maintenance needs
- Trained new employees and delegated daily tasks and responsibilities
- Performed daily checklist, including cleaning floors, wiping down glass entryways and collecting trash, etc
- Prepared and submitted beginning and end-of-shift reports from POS system, processed transactions, including checks, cash and credit purchases or refunds, and accurately counted cash in register and safe
Education
Associate of Science - Nursing
Los Angeles Pierce Community College
Northridge, CA05.2023
High School Diploma -
Opportunities For Learning - Baldwin Park
Encino, CA05.2020
Skills
- Interpersonal communication
- Customer service
- Management
- Problem-solving
- Time Management
Certification
ServSafe California Food Handler Certified, 12/2021
Online Food Safety Certification - Northridge, CA
Projects
Art Mural, 07/2022
Menchie's Frozen Yogurt - Northridge - Granada Hills, CA
Timeline
Senior Shift Leader
Menchie's Frozen Yogurt
07.2020 - Current
Sales Representative
CUTCO
03.2020 - 05.2020
Shift Leader
Baskin Robbins
05.2017 - 04.2020
Associate of Science - Nursing
Los Angeles Pierce Community College
High School Diploma -
Opportunities For Learning - Baldwin Park
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