Michael Martinez
Summary
Dynamic leader, adept in multitasking and adaptability. Excelled in enhancing customer satisfaction through exceptional service and resolving complaints efficiently. Skilled in food safety and fostering teamwork, consistently training employees to exceed company standards. Achieved notable labor goals. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Shift Leader
Slim Chickens
12.2023 - Current
- Maintained labor goals, assisted team members in getting excellent food to guests in great timing.
- Trained and mentored new hires and existing employees on company policies, procedures, and best practices to maintain a cohesive and productive team.
- Proven track record of resolving customer complaints and issues in a timely and professional manner, resulting in high customer satisfaction ratings and repeat business.
Team Lead
Red Robins
05.2019 - 12.2023
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
McDonald's
05.2016 - 05.2019
- Managed team according to company standards and compliance requirements.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
Education
Degree - Culinary Arts
California Institute of The Arts
Santa Clarita, CA05-2020
High School Diploma -
Hart High School
Santa Clarita, CA05-2018
Skills
- Communication
- POS System Operation
- Complaint resolution
- Technical Support
- Team motivation
- Cash Handling
- Adaptability
- Customer Service
- Multitasking
- Teamwork
- Food Safety
- Cooking
- Sanitation
- Hardworking
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Certification
ServSafe Certified
Timeline
Senior Shift Leader
Slim Chickens
12.2023 - Current
Team Lead
Red Robins
05.2019 - 12.2023
McDonald's
05.2016 - 05.2019
ServSafe Certified
Degree - Culinary Arts
California Institute of The Arts
High School Diploma -
Hart High School
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