CARTER RAUSER
Saint Charles,MO
Summary
Dynamic Ecommerce Customer Service Representative at Rawlings Sporting Goods with a proven track record in problem resolution and inventory management. Expert in enhancing customer satisfaction through effective communication and product knowledge. Demonstrated financial acumen as a Finance Intern at Adidas Athletics, driving efficiency in budgeting and data analysis.
Overview
4
4
years of professional experience
Work History
Ecommerce Customer Service Representative
Rawlings Sporting Goods
Maryland Heights, MO
03.2024 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Prevented key account losses by researching discrepancies and correcting problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Subject Matter Expert for key product lines.
FINANCE INTERN
ADIDAS ATHLETICS
FENTON, MISSOURI
05.2023 - 08.2024
- Player and statistical analysis.
- Team budgeting, management, and financial analysis.
- Parent/player communication and service.
- Managed accounts payable and receivable activities including invoice processing, payments reconciliation.
- Developed Excel spreadsheets to track expenses, revenue, cash flows and other KPIs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
SALES DISTRIBUTION ASSOCIATE
THE MIZZOU STORE
COLUMBIA, MISSOURI
05.2021 - 12.2023
- Training of new employees
- Verified stock levels and identified discrepancies in inventory counts.
- Participated in monthly meetings with management staff to discuss performance metrics related to order fulfillment activities.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Education
UNIVERSITY OF MISSOURI-COLUMBIA - FINANCE AND BANKING
UNIVERSITY OF MISSOURI-COLUMBIA
12.2023
Skills
- Customer service
- Inventory management
- Sales support
- Product knowledge
- Data analysis
- Financial management
- Problem resolution
- Attention to detail
- Employee training
- MS office
Affiliations
- Sports enthusiast
- Mentor for youth baseball
References
References available upon request.
Timeline
Ecommerce Customer Service Representative
Rawlings Sporting Goods
03.2024 - Current
FINANCE INTERN
ADIDAS ATHLETICS
05.2023 - 08.2024
SALES DISTRIBUTION ASSOCIATE
THE MIZZOU STORE
05.2021 - 12.2023
UNIVERSITY OF MISSOURI-COLUMBIA - FINANCE AND BANKING
UNIVERSITY OF MISSOURI-COLUMBIA
Similar Profiles
Brandon McCoyBrandon McCoy
Inventory Receiver at Rawlings Sporting Goods CompanyInventory Receiver at Rawlings Sporting Goods Company
Michael ClontsMichael Clonts
Warehouse Analyst at Rawlings Sporting GoodsWarehouse Analyst at Rawlings Sporting Goods
Cara DickinsonCara Dickinson
Analyst at Rawlings Sporting GoodsAnalyst at Rawlings Sporting Goods
Sameera AbdelsalamSameera Abdelsalam
Assistant Preschool Teacher at Chesterfield AcademyAssistant Preschool Teacher at Chesterfield Academy
Brigitte H. BarnhartBrigitte H. Barnhart
General Educator at McKelvey IntermediateGeneral Educator at McKelvey Intermediate