Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liliana Franchini

Joliet,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Ecommerce Customer Service Representative

DSV Logistics
Aurora, Illinois
08.2024 - Current
  • Processed orders and managed shipping documentation accurately.
  • Supported truck drivers during daily shipment pickups.
  • Communicated with clients to provide product information and support.
  • Utilized company software to track shipments and monitor progress.
  • Trained new staff on customer service procedures and systems.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Shift Supervisor, Patient Transport

UChicago Advent Health Bolingbrook Hospital
Bolingbrook, Illinois
06.2019 - 08.2024
  • Supervise a team of 25.
  • Monitor performance metrics, address issues, and implement process improvements to enhance efficiency.
  • Coordinated staff schedules to ensure adequate coverage and efficiency.
  • Supervised daily operations and team performance during shifts.
  • Managed front desk operations daily and greeted visitors with professionalism.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Inbound Stower

Amazon
Romeoville, Illinois
01.2022 - 02.2023
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated areas.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing them on shelves.
  • Worked effectively in fast-paced environments.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.

Crew Member Team Leader

McDonald's
Channahon, Illinois
07.2016 - 12.2022
  • Worked front counter, drive-thru, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
  • Worked well with teammates and accepted coaching from management team.
  • Trained new crew members on operational procedures and safety standards.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.

Education

High School Diploma -

Joliet Central High School
Joliet, IL

Skills

  • Order Processing
  • Shipping Documentation
  • Customer Relationship Management
  • Punctuality and Reliability
  • Team Leadership and Supervision
  • Process Improvement and Efficiency
  • Patient Care and Safety

Certification

  • CPR Certification - 2024
  • Basic Life Support (BLS) Certification - 2019
  • Certified Healthcare Transporter - 2019
  • Forklift Certification - 2024
  • Stand-Up Certification

Timeline

Ecommerce Customer Service Representative

DSV Logistics
08.2024 - Current

Inbound Stower

Amazon
01.2022 - 02.2023

Shift Supervisor, Patient Transport

UChicago Advent Health Bolingbrook Hospital
06.2019 - 08.2024

Crew Member Team Leader

McDonald's
07.2016 - 12.2022

High School Diploma -

Joliet Central High School

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