David Clevenger
Simpsonville,SC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Focused on expanding professional knowledge, managing priorities, and thriving in dynamic environments.
Overview
21
21
years of professional experience
Work History
Ecommerce Customer Service Representative
McKesson
Jacksonville, FL
05.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Anticipated customer needs and delivered outstanding support, enhancing service levels and customer satisfaction.
- Assisted customers with inquiries and resolved issues effectively.
- Handled escalated complaints by providing solutions and support promptly.
- Investigated and resolved customer issues, including shipment discrepancies, delivery delays, pricing differences, and order blocks, ensuring timely solutions.
- Processed orders accurately using company-specific software systems.
- Coordinated with team members to enhance customer communication strategies.
- Identified and suggested improvements for customer service processes to enhance overall service quality.
- Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption
Marketing Coordinator/Warehouse Supervisor/Installer
BathFitter
Jacksonville, FL
01.2011 - 05.2022
- Executed strategic initiatives, commercials, print ads, and special events that enhanced brand awareness and increased company exposure.
- Coordinated complete branch relocation, overseeing logistics of hiring laborers, securing truck rentals, purchasing warehouse materials, and constructing new facilities.
- Delivered personalized iconic customer experiences while managing all warehouse operations, including vendor relationships, shipping and receiving, inventory maintenance, and order reviews.
- Monitored supply levels to meet customer demands and maintained inventory at target levels.
Marketing Specialist & Account Manager
Synergy Maintenance Systems
Palatka, FL
01.2010 - 01.2011
- Focused on growth and development of income streams by optimizing the marketing and brand initiatives, innovatively developing new approaches and implementing advertising strategies; accomplished incredible results and increased company's clientele by 25% through clearer advertising of company's services and a more modern look.
- Managed brand performance by creating and implementing brand plans that enhanced brand equity, resulting in increased sales and customer loyalty; maintained brand integrity and proactively heightened brand recognition through new logos, business cards, brochures, and signage.
- Developed marketing strategies to enhance brand awareness in the maintenance industry.
- Collaborated with cross-functional teams to create promotional materials and campaigns.
- Conducted market research to identify trends and customer preferences in facility maintenance.
Financial Assistant & Construction Supervisor
SPX Cooling Technologies
Overland Park, KS
06.2005 - 08.2010
- Optimized company performance and strategic position by overseeing construction and repairs across various locations, enhancing operational effectiveness and output.
- Exhibited excellence in meeting all project key objectives in a timely manner, within the limits of defined budget, zero safety violations and with a great quality levels; created incredible $220,000 bonus for reaching completion date three weeks prior to deadline.
- Facilitated effective and efficient construction operations; achieved operational excellence and optimum results; undertook various measures, changed vendors and decreased shipping costs leading to substantially lowered overall costs and increased revenues.
- Facilitated effective and efficient construction operations; achieved operational excellence and optimum results; undertook various measures, changed vendors and decreased shipping costs leading to substantially lowered overall costs and increased revenues.
Assistant Manager
Nike
St. Augustine, FL
01.2009 - 01.2010
- Demonstrated strong work ethic consistently over delivering on results leading to significant promotion to Assistant Manager within 4 months of service, and an opportunity to participate in the elite Nike Management Trainee program in less than a year of being with the company; obtained vast experience in essential leadership, customer service and sales techniques.
- Executed strategic initiatives for growth and development of new business opportunities; coordinated and achieved short and long-term sales objectives, boosting sales of Nike Golf shoes and apparel through effective in-store promotion at The Players Championship.
- Identified and implemented best practices; developed and instituted a new inventory processing system, increasing efficiency by 50%.
- Reorganized and enhanced footwear division through remapping, increasing traffic throughout all areas; oversaw daily operations including shipping, receiving, schedules, and displays.
Sports Administrator
Amenity Services Group
Jacksonville, FL
01.2009 - 12.2009
- Led overall performance of sports clinic; managed daily operations and streamlined activities to enhance service delivery.
- Exhibited strong, dynamic leadership continuously striving to strengthen and refine the clinic's effectiveness and performance; structured different sports clinics for various aged children.
- Demonstrated leadership by structuring diverse sports clinics for various aged children, fostering engagement and skill development.
- Enhanced company reputation by organizing community events in Jacksonville. and created new business opportunities by organizing community events in Jacksonville, increasing participation and competition.
Education
Bachelor of Business Administration - Marketing
Flagler College
St. Augustine, FLSkills
- Order Processing
- Client Onboarding
- Order Prioritization
- Customer Service
- Customer Engagement
- Support Resolution
- Issue Investigation
- Process Improvement
- Sales Support
- Team Coordination
- Cross-functional Collaboration
- Relationship Management
- Effective Communication
- Conflict Resolution
- Analytical Thinking
- Customer Interaction
- Order Prioritization
Timeline
Ecommerce Customer Service Representative
McKesson
05.2022 - Current
Marketing Coordinator/Warehouse Supervisor/Installer
BathFitter
01.2011 - 05.2022
Marketing Specialist & Account Manager
Synergy Maintenance Systems
01.2010 - 01.2011
Assistant Manager
Nike
01.2009 - 01.2010
Sports Administrator
Amenity Services Group
01.2009 - 12.2009
Financial Assistant & Construction Supervisor
SPX Cooling Technologies
06.2005 - 08.2010
Bachelor of Business Administration - Marketing
Flagler College