Carter Reynolds
La Quinta ,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
9
9
years of professional experience
Work History
In Home Sales Representative
Moxie Pest Control
Dallas, TX
06.2023 - 03.2025
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bartender/Lead Server
Cork And Pig Tavern
Irving, TX
06.2023 - 03.2025
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lead Server
Outback Steakhouse
San Marcos, CA
01.2022 - 06.2023
- Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Solar Sales Consultant
Harness Power
San Diego, CA
11.2021 - 05.2023
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Mentored new canvassing team to surpass goals in alignment with brand standards.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Generated solar energy customer leads to develop new accounts.
- Gave smooth and successful presentations at customer locations.
Server/Expeditor
Vista Valley Country Club
Vista, CA
11.2021 - 06.2023
- Maintain a clean and sanitary work station in both front and back of house.
- Trained new expeditors and food runners according to company policies and standards.
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into order system.
- Delivered items to guest tables and addressed and requests.
- Met upsell goals consistently for desserts, drinks and special menu items.
Kitchen Manager
The 55 Yard, Sport bar & Grill
San Marcos, CA
10.2020 - 01.2022
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
Bartender/Server
Ciao Ristorante
Vista, CA
03.2019 - 05.2020
- Balance multiple service stations while continuing to ensure top quality customer service
- Ensure proper and accurate cash handling procedures while processing guest checks.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Assistant General Manager
Landon's Gourmet Kitchen
01.2018 - 02.2019
- Responsible for managing staff and keeping proper labor
- Oversee nightly check out and ensure proper cash handling
- Produce a weekly schedule that fits everyone's needs
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in recruiting, hiring and training of team members.
Server/ Bar Tender/Expeditor
Buffalo Wild Wings
12.2015 - 05.2018
- Maintain fluid communication between FOH and BOH employees.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Completed Course Work In - Pre-Medical Biology
University Of Dallas
Irving, TX06.2013
Skills
- Problem-Solver
- Flexible
- Coachable
- Team Player
- Reliable
- Fast-Learner
- CPR and AED Certified
Timeline
In Home Sales Representative
Moxie Pest Control
06.2023 - 03.2025
Bartender/Lead Server
Cork And Pig Tavern
06.2023 - 03.2025
Lead Server
Outback Steakhouse
01.2022 - 06.2023
Solar Sales Consultant
Harness Power
11.2021 - 05.2023
Server/Expeditor
Vista Valley Country Club
11.2021 - 06.2023
Kitchen Manager
The 55 Yard, Sport bar & Grill
10.2020 - 01.2022
Bartender/Server
Ciao Ristorante
03.2019 - 05.2020
Assistant General Manager
Landon's Gourmet Kitchen
01.2018 - 02.2019
Server/ Bar Tender/Expeditor
Buffalo Wild Wings
12.2015 - 05.2018
Completed Course Work In - Pre-Medical Biology
University Of Dallas