CARTER ROBERTS
San Antonio,United States
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
6
6
years of professional experience
Work History
Director of Sales/Front Office Manager
Candlewood Suites Hotel
San Antonio, Texas
02.2021 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached employees through day-to-day work and complex problems.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity
Front Desk Agent
Holiday Inn Express & Suites
San Antonio, Texas
04.2020 - 02.2021
- Performed other customer related tasks such as assigning rooms, receiving payment, answering multi-line phones, providing customer requirements etc.
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Posted charges for rooms, food, liquor and other incidentals to guests folios using Opera program.
Sales Administrator
DoubleTree By Hilton
San Antonio, Texas
04.2018 - 03.2020
- Screened all visitors and directed them to correct employee office.
- Dealt with questions/requests from other Clients, both in person and over the phone.
- Managed reception area, including greeting visitors and responding to telephone and in-person requests for information.
- Completed regular office duties.
Sales Associate
Too Good To Be Threw
San Antonio, Texas
05.2017 - 04.2018
- Cleaned and organized the store at the end of each day.
- Used time efficiently when not serving customers, including restocking spices and seasonings, and cleaning.
- Stocked and replenished merchandise according to store merchandising layouts.
- Performed daily assigned tasks to assist customers in the purchasing of goods being sold in my department.
Landscaper
Tropiscapes
Tampa, FL
11.2016 - 04.2017
- Responsible for grounds keeping at a company owned park including mowing grass, fertilizing plants, trimming bushes, and building pathways.
- Follow planned landscaping designs to determine where to lay sod, sow grass, or plant flowers and foliage.
- Care for established lawns by mulching, aerating, weeding, grubbing and removing thatch, and trimming and edging around flower beds, walks, and walls.
- Performed landscaping of existing and new construction including irrigation,sod,mulch and we also did tearouts of existing driveways removed dirt added base graded and prepped for brick paver installation.
Internship Student
SPIN Real Estate
Tampa, FL
08.2015 - 10.2015
- Organized and filed important documents such as closures, HOAs, invoices, and construction.
- Wrote descriptions on residential properties to increase interest for potential buyers.
- Updated residential prices on several web sites.
- Maintained and updated property inventory.
Education
Bachelor of Science - Administration in Business
Florida College
Temple Terrace, FL04.2016
Skills
- Sales
- Account Review
- Problem Solving
- Customer Service
- Decision Making
- Invoicing and Billing
- Inquiry Response
- Microsoft Office
Timeline
Director of Sales/Front Office Manager
Candlewood Suites Hotel
02.2021 - Current
Front Desk Agent
Holiday Inn Express & Suites
04.2020 - 02.2021
Sales Administrator
DoubleTree By Hilton
04.2018 - 03.2020
Sales Associate
Too Good To Be Threw
05.2017 - 04.2018
Landscaper
Tropiscapes
11.2016 - 04.2017
Internship Student
SPIN Real Estate
08.2015 - 10.2015
Bachelor of Science - Administration in Business
Florida College
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