Carter Victorio
San Diego,CA
Summary
Skilled bartender/server with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
6
6
years of professional experience
Work History
Head Bartender
Crack Shack Encinitas
Encinitas
09.2021 - Current
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted guests with friendliness and professionalism.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Greeted frequent visitors by name and explained new promotions.
- Trained new bartenders on drink preparation and upselling techniques.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Created signature beverages to increase revenue and patron loyalty.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Handled complaints and disputes from customers to promote customer satisfaction.
Server
Seven Lakes Country Club
Palm Springs, California
11.2018 - 08.2021
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided exceptional service to high volume of daily customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
In Progress - Business Administration And Management
Grossmont College
El Cajon, CA06-2025
Skills
- Attentive service
- Customer service
- Strong communication skills
- Mixology
- Suggestive selling
- Menu development
- Retaining information
- Team leadership
- Sales and upselling techniques
Affiliations
- Surfing
- Music
- Gardening
- Cooking
- Chess
Timeline
Head Bartender
Crack Shack Encinitas
09.2021 - Current
Server
Seven Lakes Country Club
11.2018 - 08.2021
In Progress - Business Administration And Management
Grossmont College
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