CARTER WILSON
Austin,TX
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
4
4
years of professional experience
Work History
Account Manager
Knight Office Solutions
Austin, Texas
06.2026 - Current
- Own the full sales cycle from prospecting and discovery through solution development, presentations, proposals, negotiations, closing, and ongoing account management.
- Managed B2B accounts for office technology provider, assisting customers in evaluating and implementing tailored printing, copying, and office technology solutions.
- Own the full sales cycle from prospecting and discovery through solution development, presentations, proposals, negotiations, closing, and ongoing account management.•
- Conduct consultative needs assessments to understand customer workflows, technology requirements, and business goals, then recommend solutions tailored to each account.•
- Built and maintained long-term customer relationships, identifying opportunities for new business and additional services to drive account growth.•
- Coordinated with internal teams to ensure seamless implementation and service delivery, enhancing customer satisfaction throughout account lifecycle.
Specialist – Business Connectivity Sales
AT&T
Austin, TX
02.2025 - 06.2026
- Spearhead B2B sales initiatives for AT&T connectivity solutions, including Business Fiber, AT&T Internet Air, and wireless business phones.
- Conduct consultative needs assessments with SMB owners and recommending tailored telecom/internet solutions.
- Identify and engage prospects through strategic outreach to build and maintain a strong sales pipeline.
- Educated clients on features, pricing, and installation timelines, facilitating smooth onboarding and enhancing customer satisfaction.
- Educate clients on features, pricing, and installation timelines to ensure smooth onboarding.
- Build long-term client relationships and identify opportunities for upgrades and add-on services.
- Partner with internal teams to streamline implementation and deliver strong customer support.
- Built long-term relationships with clients, proactively identifying opportunities for upgrades and add-on services to drive ongoing business growth.
Bartender
Cain & Abel's
Austin, TX
01.2024 - 12.2024
- Delivered high-volume, guest-focused service; resolved customer concerns quickly to maintain a positive bar experience.
- Managed bar inventory, ensuring timely stocking and accurate monitoring of product levels to support seamless service.
- Handled payments and organized bar area, collaborating with team members to enhance service efficiency during peak hours.
- Balanced part-time work schedule while pursuing full-time college education.
Intern
Texas State Capitol – Representative Janie Lopez
Austin, TX
01.2024 - 04.2024
- Coordinated constituent communications and administrative tasks supporting Chief of Staff initiatives.
- Facilitated legislative processes by reviewing bills and organizing detailed spreadsheets for tracking.
- Supported Representative Janie Lopez’s Capitol office with daily constituent correspondence and follow-up
- Researched bills, hearings, and policy issues for legislative briefing materials
- Drafted emails, letters, and memoranda for district and Capitol communications
Intern
The First Tee – Greater Austin
Austin, TX
06.2023 - 08.2023
- Led and coached youth golf camps, fostering skill development and teamwork among participants.
- Organized office operations and managed administrative tasks, ensuring smooth daily functions.
- Supported golf course operations, balancing outdoor and office responsibilities efficiently.
- Developed strategies to engage and motivate participants, enhancing overall learning outcomes.
Front Desk Receptionist
Westwood Country Club
Austin, TX
09.2022 - 05.2023
- Provided exceptional customer service by resolving member inquiries and facilitating smooth front desk operations.
- Coordinated administrative tasks, ensuring organized files and accurate spreadsheet updates.
- Greeted Westwood Country Club members and guests at front desk
- Answered multi-line phones and routed calls to proper club departments
- Managed member check-ins, guest registrations, and lobby access
Education
Bachelor of Arts - Government, Business
University of Texas at Austin
Austin, TXHigh School Diploma -
Foster High School
Richmond, TXSkills
- B2B Sales
- Account Management
- Pipeline management
- Sales cycle management
- Consultative selling
- CRM Tools
- Microsoft Office (Excel, Word, PowerPoint)
- Team leadership
- Time management
- Customer Service
- Relationship Building
- Communication and Presentations
Personal Information
- Work Permit: Authorized to work in the U.S. for any employer
- Visa Status: Authorized to work in the U.S. for any employer
Timeline
Account Manager
Knight Office Solutions
06.2026 - Current
Specialist – Business Connectivity Sales
AT&T
02.2025 - 06.2026
Bartender
Cain & Abel's
01.2024 - 12.2024
Intern
Texas State Capitol – Representative Janie Lopez
01.2024 - 04.2024
Intern
The First Tee – Greater Austin
06.2023 - 08.2023
Front Desk Receptionist
Westwood Country Club
09.2022 - 05.2023
Bachelor of Arts - Government, Business
University of Texas at Austin
High School Diploma -
Foster High School