CARTRAINA BUSH
HealthCare Access Maryland
Baltimore
1
Certification
22
years of professional experience
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Work History
State Care Coordinator
3 Years 3 Months- Manage 50+ client caseloads, ensuring accurate records and effective case management.
- Conduct client intakes to assess eligibility, facilitating Maryland Recovery Net funding.
- Coordinate with treatment providers and submit referrals for comprehensive client support.
- Collaborated with treatment providers to create tailored care plans, leading to improved client satisfaction and engagement.
Patient Access Representative
2 Months- Accurately collecting and updating patient demographics, insurance information, and medical history.
- Confirming insurance eligibility and benefits, obtaining necessary authorizations, and managing patient financial responsibility.
- Familiarity with electronic health record (EHR) systems like Epic, Cerner, or Meditech.
- Ability to address and resolve registration-related issues.
- Ability to provide a positive and helpful experience for patients.
Clinic Administrative Coordinator
3 Months- Streamlined patient intake processes, leading to noticeable reductions in wait times and improved overall patient satisfaction.
- Coordinated with healthcare teams to enhance communication, fostering a collaborative environment that improved patient care delivery.
- Maintained accurate records and schedules, ensuring compliance with healthcare regulations while optimizing resource allocation.
- Provided exceptional support to staff and patients, fostering a welcoming environment that encouraged open communication and patient engagement.
- Implemented a digital scheduling system, enhancing appointment management and significantly improving patient flow efficiency.
Contract Administrator
1 Year 2 Months- Drafted and processed contracts, ensuring compliance and timely approvals.
- Coordinated with departments for contract validation, enhancing workflow efficiency.
- Managed communication channels, improving response time and service quality.
- Utilized office equipment to support administrative tasks effectively.
- Streamlined contract approval processes, enhancing efficiency and ensuring timely submissions to the Board of Estimates.
Nursing Assistant
2 Years 4 Months- Monitored and reported vital signs, ensuring accurate patient records.
- Assisted in patient mobility, enhancing comfort and safety.
- Documented daily intake/output, maintaining patient health standards.
- Supported residents in activities, fostering social engagement.
- Responded to emergencies, ensuring prompt and appropriate actions.
- Maintained accurate daily records of patient intake and output, contributing to effective fluid management and care adjustments.
Nursing Assistant
8 Years 9 Months- Provided direct patient care, assisting with daily activities and ensuring comfort and safety.
- Monitored vital signs, documenting changes and reporting to nursing staff for timely interventions.
- Assisted in administering medications under supervision, adhering to protocols for patient safety.
- Collaborated with healthcare teams to develop individualized care plans tailored to patient needs.
Nursing Assistant
2 Years 1 Month- Assisted patients with daily activities, enhancing comfort and support during recovery processes.
- Monitored vital signs and reported changes to clinical staff for timely interventions.
- Educated patients on post-treatment care and safety measures, promoting self-management practices.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Direct Care Assistant 1
1 Year 6 Months- Monitored patient behavior and mental health status to ensure safety and well-being.
- Assisted in developing and implementing individualized treatment plans for patients.
- Collaborated with multidisciplinary teams to facilitate effective patient care and support.
- Documented patient progress and changes in condition accurately and consistently.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
Education
Bachelor Degree - Social Work
High School Diploma - Surgical Technology
Skills
Case management
Documentation
Patient education
Organizational skills
Medical terminology understanding
Documentation proficiency
Time management
Problem-solving
HIPAA compliance
Ethical judgment
Workflow management
Certification
Community Health Worker
CPR for Healthcare Providers
Timeline
Patient Access Representative
R1 RCM
07.2025 - 09.2025Read More
Clinic Administrative Coordinator
BCHD/1st Choice
03.2025 - 06.2025Read More
State Care Coordinator
HealthCare Access Maryland
03.2023 - CurrentRead More
Contract Administrator
Baltimore City Health Department
09.2021 - 11.2022Read More
Nursing Assistant
Department of Veterans Affairs
04.2020 - 08.2022Read More
Nursing Assistant
Futurecare
02.2011 - 11.2019Read More
Nursing Assistant
Johns Hopkins BayviewMed.Center
08.2006 - 09.2008Read More
Direct Care Assistant 1
Rosewood Center
09.2004 - 03.2006Read More
Edmondson Westside
High School Diploma from Surgical Technology
Read More
University of Phoenix Online Campus
Bachelor Degree from Social Work
Read More