Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Cary Valentine

Odessa,MO

Summary

Dynamic leader with proven expertise in sales training and talent development, notably at PenFed Credit Union. Excelled in roles requiring detailed property inspection and estimate preparation, leveraging tools like Xactimate. Skilled in instructional design and project management, achieving significant advancements in learning access and efficiency. Demonstrates exceptional sales and leadership capabilities, driving results through innovation and team development.

Overview

16
16
years of professional experience

Work History

Independent Field Claims Adjuster/Estimator/Sales

Self
08.2023 - Current
  • Responsible for scoping/estimating both storm-related loss and typical wear restoration costs.
  • Regularly required to climb roofs and access tight spaces (attics, crawl spaces, others) to determine extent of damage/wear.
  • Maintain working relationships with adjusting firms, insurance carriers, and contractors.
  • Use Xactimate and Symbility (Core Logic) as primary tools to build estimates at the client’s preference.
  • I have provided testimony in numerous court actions involving Citizen's Property Insurance Corporation (FL) and insured parties impacted by Hurricane Irma and Michael.
  • Prepared sketches of floor plan and roofline to determine line by line cost repairing damage.
  • Required to work a minority of large loss claims requiring top to bottom recovery costs.
  • Past storm deployments include Hurricanes Irma (Miami, FL), Michael, Harvey, Florence, and several isolated wind/hail events.

Manager of Learning & Development

PenFed Credit Union
01.2020 - 07.2023
  • Managed the instructional design and delivery of training to production personnel in credit union's mortgage division.
  • Personally facilitated a large volume of sales training events to salespeople throughout the United States, Puerto Rico, and Guam.
  • Led a team of up to 16 direct reports including designers and facilitators.
  • Consulted with line of business leaders in structuring learning events to remedy performance deficits.
  • Responsible for delivering both technical and team interaction training via onsite classroom, virtual classroom, and online LMS.
  • Produced a significant volume of video content to promote greater access of content to asynchronous learners.

Manager of Sales, Estimating, & Operations

Valentine Construction - Roofing & Restoration
07.2008 - 09.2017
  • Responsible for managing sales/estimating activity, general operations, and material ordering/stocking of jobs.
  • Met with homeowners, delivering sales presentations, and educating them on various roofing/restoration products and solutions accelerating the insurance claim process.
  • This role regularly involved climbing roofs and accessing tight spaces such as attics and crawl spaces on a regular basis.
  • Used Xactimate to prepare estimates in order to better expedite the processing of claims to insurance carrier/adjuster's preferences.
  • Worked closely with claims adjustors assisting with roof inspections and determination of storm-related loss vs. normal wear and tear.
  • Responsible for training and supervision of multiple project crews working on several projects simultaneously.

Education

Master of Science - Organizational Development Psychology

Avila University
Kansas City, MO
12.2007

Bachelor of Science - Social Psychology

Park University
Kansas City, MO
08.2005

Skills

  • Experienced Salesperson & Sales Trainer
  • Talent & Leadership Development
  • New & Existing Construction
  • Estimate Preparation
  • Property Inspection
  • Subrogation
  • Large Loss Claims
  • Instructional Design
  • Curriculum Development
  • Project Management & Leadership
  • Microsoft Office - Full Suite of Products
  • Adobe Captivate, Moodle, Canvas, Blackboard, & D2L Learning Management Systems
  • Salesforce (CRM)

Additional Information

Please contact me via text or call at 816-309-8388 if you would like more details regarding my work history and enhance skillset.

Timeline

Independent Field Claims Adjuster/Estimator/Sales

Self
08.2023 - Current

Manager of Learning & Development

PenFed Credit Union
01.2020 - 07.2023

Manager of Sales, Estimating, & Operations

Valentine Construction - Roofing & Restoration
07.2008 - 09.2017

Master of Science - Organizational Development Psychology

Avila University

Bachelor of Science - Social Psychology

Park University

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Cary Valentine