Caryl Hall
BOYNTON BEACH,FL
Summary
Proven sales consultant with strong client relationship management skills. Adept at driving customer satisfaction and retention through effective communication and tailored solutions.
Overview
16
16
years of professional experience
Work History
Contracted Sales Consultant
Capital Staffing Solutions
08.2022 - 12.2025
- Guided customers through product options, ensuring informed decisions on health wellness and income protection solutions.
- Analyzed and compared plans for members seeking new solutions, enhancing decision-making through effective use of digital tools.
- Facilitated awareness of supplementary services available to members, utilizing center clinicians to highlight self-service tools and beneficial features.
- Achieved high customer satisfaction by implementing diverse response methods. Exceeded production targets and successfully generated leads for new sales and member retention. Converted leads into successful health and ancillary sales outcomes.
- Executed outbound call campaigns targeting company-generated sales leads and existing members in under 65 and over 65 segments.
- Achieved improved customer retention by identifying at-risk customers and implementing effective strategies. Developed tailored solutions that addressed customer needs, resulting in enhanced satisfaction and loyalty.
- Developed strong client relationships and implemented outreach strategies to enhance retention and drive referral generation.
- Organized and led individual and small group sessions, offering detailed insights and clarifications to guarantee customer comprehension of product features and effective usage.
Retail Sales Consultant
GuideWell, Florida Blue
02.2012 - 05.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated clients on health insurance options, ensuring informed decision-making for coverage needs.
- Collaborated with team members to meet sales targets, fostering a cohesive work environment.
- Implemented strategies to enhance product knowledge among staff, improving overall service quality.
- Analyzed customer feedback to identify trends, driving improvements in sales processes and service delivery.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Consultant Blue Direct
Florida Blue
09.2009 - 02.2012
- Analyzed client profiles to develop personalized insurance solutions that enhance customer satisfaction and loyalty.
- Responded to a high volume of over 40 incoming calls per day, providing assistance and resolving issues efficiently.
- Ranked in top 5 out of 85 sales consultants, reflecting strong client relationships and effective sales strategies.
Education
Bachelor of Science - Business Administration
Indiana Central College
Indianapolis, INSkills
- Efficient time management
- Client relationship management
- Customer relationship management expertise
- Skilled in addressing client concerns
- Over 15 years of experience in sales and service
- State of Florida 2-15 License P214312
- Proficient in written and oral communication
- Experienced in Microsoft Office suite applications
- Adaptable to holiday shifts and varied hours
- Appointed to sell Florida Blue products through 2028
Timeline
Contracted Sales Consultant
Capital Staffing Solutions
08.2022 - 12.2025
Retail Sales Consultant
GuideWell, Florida Blue
02.2012 - 05.2021
Sales Consultant Blue Direct
Florida Blue
09.2009 - 02.2012
Bachelor of Science - Business Administration
Indiana Central College