Caryl Jones
Bettendorf,IA
Summary
Dedicated customer service professional with proven skills in conflict resolution, guest engagement, and cash handling. Committed to enhancing service quality and fostering positive relationships with customers.
Overview
14
14
years of professional experience
Work History
Restaurant Waiter
Frank's Pizzeria & Club Napoli
12.2021 - Current
- Provided exceptional customer service by attentively taking orders and responding to inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to customers.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Handled cash transactions accurately, ensuring seamless payment processing for guests.
- Monitored dining room activities to anticipate guest needs and enhance service quality.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Telecommunication Customer Service Representative
Alorica
08.2015 - 12.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to document and track customer interactions efficiently.
- Trained new team members on policies, procedures, and best practices for service excellence.
- Collaborated with different teams to address complex customer issues promptly.
- Led initiatives aimed at reducing call handling times while improving customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Restaurant Waiter
Franks Pizzeria & Club Napoli
01.2012 - 01.2015
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
Bettendorf High School
3333 18th St, Bettendorf, IA04-2010
Skills
- Customer service
- Order taking
- Service quality
- Problem-solving
- Cash handling
- Food safety awareness
- Memory retention
- Upselling techniques
- Guest engagement
- Complaint resolution
- Conflict management
Timeline
Restaurant Waiter
Frank's Pizzeria & Club Napoli
12.2021 - Current
Telecommunication Customer Service Representative
Alorica
08.2015 - 12.2021
Restaurant Waiter
Franks Pizzeria & Club Napoli
01.2012 - 01.2015
High School Diploma -
Bettendorf High School