Summary
Overview
Work History
Education
Skills
Timeline
Airline Experience
Airline Experience
Hi, I’m

Caryn Higdon

CEDAR PARK,TX

Summary

An airport enthusiast who is passionate about the airline industry. Bringing top-notch skills in verbal and written communication, active listening and analytical problem-solving to respond and assist passengers. A desire to assist with excellence in every aspect of the travel process.

Overview

10
years of professional experience

Work History

Higdon Employee Benefits

Executive Personal Assistant
05.2021 - Current

Job overview

  • 10+ years in coordinating international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Coordinated events and worked on ad hoc projects.
  • Upheld strict timelines by maintaining accurate, balanced calendars.
  • Displayed absolute discretion at handling confidential information

Daisy Properties

Property Manager
03.2014 - Current

Job overview

  • Responded to tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored progress of 9 construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Communicated effectively with owners, residents, and on-site associates. Face to face, written and phone.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Education

University of Minnesota - Twin Cities
, Minneapolis, MN

Bachelor of Science from Communications

Inver Hills Community College
, Inver Grove Heights, MN

Associate of Science from Professional Pilot

University Overview

Commercial Multi-Engine Instrument Flight Instructor


Academy College
, Minneapolis, MN

FAA Certificate from Certified Airline Dispatcher

Skills

  • Written and Verbal Communications
  • Knowledge of Sabre
  • Complaint Resolution
  • Cultural Awareness
  • Quick Learner
  • Problem solver
  • Detail Orientated
  • Highly Flexible
  • Aviation Airline Airport enthusiast
  • 10 years of travel experience

Timeline

Executive Personal Assistant

Higdon Employee Benefits
05.2021 - Current

Property Manager

Daisy Properties
03.2014 - Current

University of Minnesota - Twin Cities

Bachelor of Science from Communications

Inver Hills Community College

Associate of Science from Professional Pilot

Academy College

FAA Certificate from Certified Airline Dispatcher

Airline Experience

Piedmont Airlines: Dispatcher (Salisbury, MD)

Mesa Airlines: Customer Service Agent (AUS)

Austin Express Airlines: Dispatcher (AUS)

Northwest Airlines: Customer Service Agent (MSP), Aircraft Cleaner (MSP)

Airline Experience

Piedmont Airlines: Dispatcher (Salisbury, MD) >Flight planning, weather analysis, jointly responsible for flight with Pilot in Command.


Mesa Airlines: Customer Service Agent (AUS) >Passenger and baggage check-in, boarding flights, jetway operations. 


Austin Express Airlines: Dispatcher (AUS) >Flight planning, weather analysis, jointly responsible for flight with Pilot in Command.


Northwest Airlines: Customer Service Agent (MSP) >Passenger and baggage check-in, boarding flights, jetway operations. 

                                  Aircraft Cleaner (MSP) > Stripped and painted aircraft in the new color scheme, cleaned aircraft during C check.

Caryn Higdon