Caryn Keenan
Paxton,MA
Summary
Qualified Bartender with background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service. .Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Wachusett Mountain Ski Area, enhancing guest satisfaction and fostering repeat business. As a team-oriented individual, I led by example, significantly improving team efficiency and morale. My adeptness at cash management and commitment to quality service are pillars of my professional ethos. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Bartender/Server
Wachusett Mountain Ski Area
12.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Collaborated with other bartenders ,servers, bus boys, bar backs, cooks and kitchen workers to ensure a positive working environment.
- Supported needs of 5-8 person wait staff who attended to specific needs of countless customers daily for Black Diamond restaurant with social relevancy and intentionality.
- Serviced bar needs of entire restaurant which includes 35 plus tables plus needs of 3-4 private suites.
Landscaper
M&A Property Maintenance
03.2013 - Current
- Supervised and Directed crews of 4-5 on job site.
- Maintained grounds by trimming, weeding, and general clean-up on more than 50 properties.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Performed seasonal cleanups including leaf removal, gutter cleaning, and winterizing garden beds for optimal year-round maintenance results.
Physical Education Teacher
Shrewsbury Oak Middle School
01.1994 - Current
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Taught physical education classes covering exercise strategies, sports, and safety for over 1000 students a year.
- Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Encouraged students to set and achieve fitness goals to develop sense of accomplishment.
- Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
- Established a positive rapport with parents, conducting regular communication to keep them informed about their child''s progress and achievements in physical education classes.
- Served as a coach for various school sports teams, leading them to numerous victories and successful seasons.
- Conveyed health and well-being concepts beyond physical fitness.
Education
Masters of Education - Physical Education
Endicott College
Beverly, MA06-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Strong work ethic
- Outgoing personality
- Responsible alcohol service
- Patience and tolerance
- Clear and effective communication
- Professional appearance
- Alcohol awareness
- Courteous
Certification
- TiPS on Premise Alcohol Server, 10/15/24 Certificate # ON-000034947846
- CPR/AED Certification
- First Aid Certification
Timeline
Bartender/Server
Wachusett Mountain Ski Area
12.2024 - Current
Landscaper
M&A Property Maintenance
03.2013 - Current
Physical Education Teacher
Shrewsbury Oak Middle School
01.1994 - Current
- TiPS on Premise Alcohol Server, 10/15/24 Certificate # ON-000034947846
- CPR/AED Certification
- First Aid Certification
Masters of Education - Physical Education
Endicott College
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