Caryn Keffer
Cleveland Heights,OH
Summary
Driven and meticulous, with a proven track record at IHG Hotels & Resorts for enhancing customer satisfaction and sales through exceptional service and upselling. Motivated restaurant server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
IHG Hotels & Resorts
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Giovanni's Ristorante
05.2021 - 06.2022
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Payroll Coordinator
Professional Case Management
08.2017 - 10.2020
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for over 300 employees.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
Education
Bachelor of Science - Industrial Design
Metropolitan State University of Denver
Denver, CO05.2017
Bachelor of Arts - Studio Arts
Metropolitan State University of Denver
Denver, CO05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Sales expertise
Timeline
Server
IHG Hotels & Resorts
06.2022 - Current
Server
Giovanni's Ristorante
05.2021 - 06.2022
Payroll Coordinator
Professional Case Management
08.2017 - 10.2020
Bachelor of Science - Industrial Design
Metropolitan State University of Denver
Bachelor of Arts - Studio Arts
Metropolitan State University of Denver
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