Casandra Arroyo
Keansburg,NJ
Summary
As a dedicated and empathetic Medical Assistant, I bring extensive experience in direct patient care and medical office management. I am committed to achieving the highest level of patient satisfaction and adhere strictly to regulatory and practice standards. My ability to cultivate trust and rapport with patients stems from my excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Dr. Tatyana Ponti
Little Silver , NJ
2021.11 - Current
- Performed laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
Medical Assistant
Medcenter
East Brunswick , NJ
2014.04 - 2021.11
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Handled general office duties to support administrative staff during peak hours.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Waitress
Colonial Diner
Fords , NJ
2010.09 - 2014.07
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Processed payments accurately using cash registers or POS systems.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
Medical Assisting -
Sanford Brown Institute
01.2013
High School Diploma -
John F. Kennedy Memorial High School
Iselin, NJ06.2012
Skills
- Customer service
- Professional phone Etiquette
- Appointments scheduling
- Conflict Resolution
- Patient Scheduling
- Medical Billing
- Data Entry
- Electronic Medical Records
- Cash Register Operation
Languages
Fluent Spanish Speaker
Timeline
Medical Assistant
Dr. Tatyana Ponti
2021.11 - Current
Medical Assistant
Medcenter
2014.04 - 2021.11
Waitress
Colonial Diner
2010.09 - 2014.07
Medical Assisting -
Sanford Brown Institute
High School Diploma -
John F. Kennedy Memorial High School
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