Casandra Becerra
Kansas City,USA
Summary
Experienced service manager with 8 years of customer service and team leadership. Skilled in cash handling and ensuring high levels of customer satisfaction. Proven ability to effectively manage and motivate a team to achieve organizational goals. Looking to bring my expertise to a dynamic company where I can contribute to the success of the customer service department.
Overview
11
11
years of professional experience
Work History
Service Manager
Chipotle
1370 Walnut St Kansas City, MO 64106
03.2015 - 09.2023
- Implement new customer service strategies to improve customer satisfaction ratings and increase repeat business.
- Implement and oversee a customer feedback system to improve service quality and customer satisfaction at Chipotle.
- Develop and implement training programs for service staff to ensure consistent and high-quality customer service.
- Monitor employee performance and provide feedback to ensure excellent customer service
Associate Banker
JPMorgan Chase
1100 E Armour Blvd Kansas City, MO 64109
02.2025 - Current
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Assisted clients with account management, ensuring accuracy in transactions and documentation.
- Managed teller drawer balancing processes to ensure accuracy and compliance.
- Facilitated onboarding of new associates by mentoring on bank policies, product offerings, and customer service standards to foster a collaborative team environment.
Education
High School Diploma -
Northeast High School
415 Van Brunt Blvd Kansas City, MO 6412406.2014
Skills
- Cash Handling
- Problem-solving
- Leadership Skills
- Customer Service
Languages
Spanish
Highly Proficient
Timeline
Associate Banker
JPMorgan Chase
02.2025 - Current
Service Manager
Chipotle
03.2015 - 09.2023
High School Diploma -
Northeast High School