Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
AssistantManager
Open To Work
Verified
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Casandra Bledsoe

Aurora,CO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Assistant ManagerCoaching Staff MemberCustomer Service Representative

Work Type

Full Time

Location Preference

On-Site
Location: Denver, CO
Open to relocation: No

Important To Me

Work-life balance401k match

Summary

Dynamic Assistant Manager with a proven track record at Goodwill Store, excelling in team leadership and customer service. Expert in inventory management and financial reporting, driving sales growth through strategic planning and effective staff training. Recognized for enhancing customer satisfaction and fostering a collaborative team environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Goodwill Store
Aurora, CO
03.2021 - 03.2026
  • Established clear targets and objectives, ensuring effective communication among team members.
  • Oversaw daily store operations and enforced compliance with company policies.
  • Facilitated training and mentorship for new staff on retail procedures and customer service standards.
  • Oversaw inventory management processes, including stock replenishment and loss prevention strategies.
  • Evaluated sales data to uncover trends and enhance merchandising strategies.
  • Designed and executed staff scheduling strategies to optimize labor costs and ensure adequate coverage.
  • Facilitated collaboration among team members to elevate customer experience through strategic communication.
  • Oversaw daily operations to ensure adherence to performance quality and service standards.
  • Ensured cleanliness, safety, and organization of store environment to elevate customer experience.
  • Cultivated strong working relationships with staff to enhance team collaboration.
  • Oversaw cash intake and deposit record management to enhance accuracy and minimize discrepancies.
  • Managed daily cash reconciliation processes to ensure precise financial reporting.
  • Enhanced customer satisfaction by proactively addressing and resolving complaints.
  • Provided expert guidance to customers in evaluating needs and preferences.
  • Executed regular inventory counts to ensure accurate stock levels and address discrepancies.
  • Oversaw inventory management to prevent stockouts and optimize overhead costs.
  • Facilitated recruitment, interviewing, hiring, and onboarding processes to ensure optimal staffing levels.
  • Partnered with management team to formulate strategic initiatives for business growth.
  • Fostered teamwork by driving collaboration among staff members on diverse project tasks.
  • Implemented company policies consistently while managing disciplinary actions with fairness and respect.
  • Optimized staff shift scheduling to guarantee adequate coverage during peak shopping hours.
  • Orchestrated regular meetings and updates to enhance communication between employees and upper management.
  • Facilitated employee performance evaluations, delivering constructive feedback to enhance professional growth.
  • Facilitated vendor coordination to guarantee timely product delivery and address supply chain challenges.
  • Executed regular inspections of equipment and operations to ensure compliance with safety regulations.
  • Facilitated weekly team meetings to align on goals and evaluate performance metrics.
  • Streamlined scheduling processes to guarantee optimal staffing levels during peak hours.
  • Enhanced customer satisfaction by efficiently addressing complaints and inquiries.
  • Directed daily operations to ensure store cleanliness and organization.
  • Facilitated vendor coordination to ensure timely inventory replenishment and product availability.
  • Facilitated customer engagement to collect feedback and enhance service and product offerings.
  • Facilitated onboarding of new employees, ensuring seamless integration into organizational culture.
  • Executed performance evaluations to identify development opportunities and recognize high achievers.
  • Orchestrated team-building activities to strengthen team cohesion and boost morale.
  • Exhibited professionalism by remaining composed while resolving issues with dissatisfied customers.
  • Assisted in setting team priorities. Supported schedule maintenance. Monitored team performance to ensure alignment with goals.
  • Managed opening and closing procedures while overseeing shift transitions to ensure operational efficiency.
  • Operated forklift to efficiently unload and load trailers, ensuring timely delivery of goods.

Coaching Staff Member

Walmart
Denver, CO
08.2015 - 08.2020

Drive forklift unload and load trailers

Education

High School Diploma -

Thomas Jefferson High School
Denver, CO
06-1987

Skills

Customer service

Money handling

Team leadership

Decision-making

Problem-solving

Time management

Customer relations

Team motivation

Staff training and development

Staff supervision

Task delegation

Conflict resolution

Retail operations

Employee scheduling

Recruiting and interviewing

Sales strategies

Strategic planning

Staff development

Sales growth

Policy enforcement

Sales reporting

Schedule oversight

Meeting facilitation

Promotional planning

Consulting

Multitasking and organization

Verbal and written communication

Workplace safety compliance

Scheduling and planning

Inventory management

Financial reporting

Performance evaluation

Closing oversight

Employee engagement

Team motivation techniques

Problem resolution

Active listening

Customer relationship management

Certification

Forklift

Management

Additional Information

Trained in all departments, pricing, sorting.

Helping others

Timeline

Assistant Manager

Goodwill Store
03.2021 - 03.2026

Coaching Staff Member

Walmart
08.2015 - 08.2020

High School Diploma -

Thomas Jefferson High School