Casandra Bower
Talmage,PA
Summary
Accomplished Assistant Manager at Domino's Pizza, adept in team leadership and customer service, significantly enhanced customer satisfaction and operational efficiency. Leveraged strong decision-making and money handling skills to reduce cash discrepancies and foster a positive work environment. Proven track record in improving store operations and building lasting customer relations.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Domino's Pizza
07.2024 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Store Associate
Rutter's
01.2024 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Manager
Domino's Pizza
06.2020 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Ephrata Senior High School
Ephrata06.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Retail operations
- Customer rapport
Timeline
Assistant Manager
Domino's Pizza
07.2024 - 11.2024
Store Associate
Rutter's
01.2024 - 08.2024
Assistant Manager
Domino's Pizza
06.2020 - 09.2023
High School Diploma -
Ephrata Senior High School
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