Casandra Comitale
Daytona Beach,FL
Summary
Dynamic and results-oriented professional with a proven track record , excelling in client communication and project management. Leveraged strong scheduling/planning abilities and team management skills to enhance operational efficiency and client satisfaction. Demonstrated adeptness in fast learning and risk management, significantly improving team performance and client relations.
Overview
9
9
years of professional experience
Work History
Legal Assistant
Security First Insurance Company
08.2022 - 12.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Customer Support Specialist
Security First Insurance Company
11.2020 - 08.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Area Supervisor
Ross Dress for Less
08.2018 - 11.2020
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Server
Steak N Shake
05.2016 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Seabreeze High School
Daytona Beach, FL05-2016
Skills
- Fast learner
- Scheduling/Planning
- Team management
- Task delegation
- Project management
- Risk management
- File organization
- Client communication
- Task prioritization
Timeline
Legal Assistant
Security First Insurance Company
08.2022 - 12.2024
Customer Support Specialist
Security First Insurance Company
11.2020 - 08.2022
Area Supervisor
Ross Dress for Less
08.2018 - 11.2020
Server
Steak N Shake
05.2016 - 07.2018
High School Diploma -
Seabreeze High School
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