CaSandra Cutright
Janesville,WI
Summary
Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
National Sales Coordinator
Grainger
10.2021 - Current
- Built relationships with sellers and internal departments to establish long-term business growth.
- Maintained and organized customer database of over 9 sellers nationwide.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared quarterly business reviews for sellers showing success and credibility of products and sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sr Customer Service Representative
Grainger
06.2018 - 10.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
Customer Service Representative
Grainger
03.2017 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Penn Foster Career School
Scranton, PA09.2002
Skills
- Salesforce Software
- Monthly Reporting
- Issue Research and Investigation
- Administrative Duties
Additional Information
I am currently enrolled in the Professional Administrative Certification of Excellence Program with an on target completion of October 2023.
Timeline
National Sales Coordinator
Grainger
10.2021 - Current
Sr Customer Service Representative
Grainger
06.2018 - 10.2021
Customer Service Representative
Grainger
03.2017 - 06.2018
GED -
Penn Foster Career School
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