Casandra Espinoza
Summary
Dedicated sales associate with proven skills in customer assistance and effective communication. Specializes in product knowledge and sales promotion, ensuring an exceptional shopping experience.
Overview
5
5
years of professional experience
Work History
Baker
C_Desserts
Oakland, California
02.2021 - Current
- Followed detailed recipes to ensure consistency in product quality and taste.
- Monitored oven temperatures and timing for optimal baking results.
- Collaborated in developing innovative recipes using seasonal ingredients to enhance menu offerings.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Delivered exceptional customer service by responding to inquiries and efficiently processing orders.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Monitored baking progress to ensure consistent quality and optimal results in baked goods.
Cashier/Food Preparation Worker
Estillo Chilanga
Richmond, California
05.2021 - 05.2022
- Collected payments and ensured accurate change to enhance customer satisfaction.
- Maintained cleanliness and organization in food prep areas.
- Set up serving stations with appropriate condiments prior to meal service times.
- Followed chef prep lists and last-minute orders to help team meet customer needs.
- Verified completed orders for accuracy in quantity and quality, ensuring customer expectations were met.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Calculated and counted cash register change accurately to maintain financial accuracy during transactions.
Cashier
Ross Dress for Less
Richmond, CA
12.2022 - 10.2023
- Maintained clean and organized checkout area for efficiency.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and returns following company policies.
- Provided friendly service to enhance customer shopping experience.
- Conducted price checks for special orders or discounts.
- Helped with purchases and signed customers up for rewards program.
Sales Associate
Victoria's Secret & PINK
Emeryville, California
10.2023 - Current
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Restocked shelves and displayed merchandise to enhance product visibility and customer engagement.
- Operated cash register and processed customer transactions efficiently.
- Answered incoming telephone calls, delivering accurate information about store offerings and services to assist customers effectively.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds, ensuring compliance with company policies to maintain customer satisfaction.
key holder
Victoria's Secret & PINK
Emeryville, California
10.2025 - 01.2026
- Managed key holder responsibilities, including store opening and alarm setting, to maintain security and readiness.
- Trained new staff on store policies and procedures to ensure compliance and operational efficiency.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Engaged customers and promoted special items to exceed sales goals and enhance customer satisfaction.
- Monitored inventory levels, restocking shelves to ensure product availability.
- Replenished merchandise displays throughout the store.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Inspected physical condition of store premises to identify any maintenance issues.
Education
High School Diploma -
Richmond High School
Richmond, CA06-2022
Skills
- Recipe development
- Dough preparation
- Oven operation
- Food safety compliance
- Quality control
- Product knowledge
- Sales promotion
- Cash handling
- Returns processing
- Customer assistance
- Time management
- Team collaboration
- Effective communication
- Goal setting
Languages
English
Professional
Spanish
Professional
Timeline
key holder
Victoria's Secret & PINK
10.2025 - 01.2026
Sales Associate
Victoria's Secret & PINK
10.2023 - Current
Cashier
Ross Dress for Less
12.2022 - 10.2023
Cashier/Food Preparation Worker
Estillo Chilanga
05.2021 - 05.2022
Baker
C_Desserts
02.2021 - Current
High School Diploma -
Richmond High School