Casandra Horn
Bossier City,LA
Summary
Customer service professional with hands-on experience in visitor management. Known for maintaining safety protocols and providing courteous assistance to visitors. Committed team player with knack for adapting to dynamic environments and ensuring smooth operations.
Overview
16
16
years of professional experience
Work History
Gate attendant
Gordon, Inc
Bossier City, LA
09.2023 - Current
- Monitored entry and exit points, ensuring compliance with safety regulations.
- Coordinated visitor access and provided directions within facility grounds.
- Managed documentation related to guest entries and departures accurately.
- Conduct phone interviews as a screening for potential employees, as directed by Human resources.
- Implemented effective communication strategies with both guests and team members, ensuring clarity in conveying important information.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Patient Intake Representative
LabCorp
Seattle, WA
10.2021 - 09.2022
- Facilitated patient check-in processes, ensuring accurate data collection and documentation.
- Managed electronic health records, maintaining confidentiality and compliance with regulations.
- Trained new team members on intake procedures and software systems for efficiency.
- Conducted regular audits of patient records for accuracy and completeness, addressing any discrepancies immediately.
- Increased overall office productivity by organizing workspaces efficiently and implementing time-saving tools such as electronic filing systems.
Office Manager
Bowman County Pioneer
Bowman, ND
08.2019 - 09.2021
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated schedules, meetings, and travel arrangements for executive team members.
- Oversaw inventory management, ensuring timely procurement of office supplies and equipment.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Cashier, Deli/Bakery, & Liquor
Bronson’s Market Place
Bowman, ND
07.2018 - 11.2019
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with clients to create custom cake designs for events and celebrations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Developed promotional displays in collaboration with management to drive sales during key events.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
Office Assistant
M & L Accounting Services
Bowman, ND
01.2018 - 06.2018
- Organized and maintained filing systems for client documents, enhancing retrieval efficiency.
- Coordinated scheduling and appointments, ensuring smooth office operations.
- Streamlined data entry processes, reducing errors and enhancing productivity.
- Worked effectively in fast-paced environments.
Direct Support Professional, Certified
Able, Inc.
Bowman, ND
11.2015 - 04.2018
- Supported individuals with disabilities in daily living activities, promoting independence and personal growth.
- Developed and implemented personalized care plans to enhance quality of life for clients.
- Facilitated communication between clients, families, and healthcare providers to ensure comprehensive support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Rural Mail Carrier
United States Postal Service
Bowman, ND
04.2015 - 06.2015
- Delivered mail and packages efficiently across designated rural routes, ensuring timely service.
- Organized and sorted mail for accurate delivery based on geographic area and customer needs.
Medical Biller
Southwest Healthcare Services
Bowman, ND
08.2010 - 03.2015
- Processed and submitted medical claims to ensure timely reimbursement.
- Reviewed patient accounts for billing accuracy, resolving discrepancies as needed.
- Managed patient communications regarding billing inquiries and payment plans.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
Education
Technical School - Medical Laboratory Technician
Naval School of Health Sciences
Bethesda, MD01-1991
Skills
- Proficient in Medical Records
- Excellent written and verbal communication skills
- Ensures customers are satisfied with every part of their experience with company from greeting to completion
- Excels at listening to customer needs
- Strives to provide excellent internal and external customer service
- Cash handling experience
- Data entry
- Teamwork and collaboration
- Customer service
- Multitasking
- Excellent communication
Timeline
Gate attendant
Gordon, Inc
09.2023 - Current
Patient Intake Representative
LabCorp
10.2021 - 09.2022
Office Manager
Bowman County Pioneer
08.2019 - 09.2021
Cashier, Deli/Bakery, & Liquor
Bronson’s Market Place
07.2018 - 11.2019
Office Assistant
M & L Accounting Services
01.2018 - 06.2018
Direct Support Professional, Certified
Able, Inc.
11.2015 - 04.2018
Rural Mail Carrier
United States Postal Service
04.2015 - 06.2015
Medical Biller
Southwest Healthcare Services
08.2010 - 03.2015
Technical School - Medical Laboratory Technician
Naval School of Health Sciences