Katina Zellander
Birmingham,AL
Summary
Dedicated healthcare administrative professional with extensive experience in the U.S. Department of Veterans Affairs, specializing in Prosthetic & Sensory Aids (PSAS). Proven ability to efficiently coordinate prosthetic consults, support procurement processes, and manage inventory to enhance operational effectiveness. Expertise in delivering exceptional customer service to Veterans and streamlining scheduling and administrative operations. Skilled in collaborating with clinicians, vendors, and interdisciplinary teams to ensure the timely delivery of prosthetic devices and durable medical equipment while adhering to VHA policies and federal regulations.
Overview
34
34
years of professional experience
Work History
Prosthetics Clerk
Birmingham VA Medical Center
Birmingham, AL
07.2023 - Current
- Reviewed and confirmed patient referrals to facilitate timely access to prosthetic services.
- Monitored and coordinated material supplies, ensuring timely availability for clinical operations and efficient inventory management.
- Executed effective communication strategies by managing over 50 customer calls each day, ensuring prompt assistance and support by fitting appointment management to enhance patient care and satisfaction through streamlined service delivery.
- Assessed equipment requests and generated reports aimed at improving overall service quality.
- Facilitated supply acquisition and inventory management to ensure availability of prosthetic services.
- Assisted in maintaining accurate inventory records. Supported tracking of procurement activities. Aided in managing patient documentation using computerized systems and electronic medical records.
- Managed veteran inquiries and concerns to uphold compliance with HIPAA regulations and prosthetic program guidelines.
Advanced Medical Support Assistant
Birmingham VA Medical Center
Birmingham, AL
01.2016 - 07.2023
- Facilitated seamless operations in a high-demand healthcare environment by tracking consultations and managing patient scheduling through various communication channels.
- Managed patient record maintenance and safeguarded confidential medical documentation to comply with HIPAA and VA regulations.
- Facilitated communication between veterans providers and specialty clinics to enhance continuity of care.
- Managed resolution of patient concerns and scheduling conflicts to enhance overall patient experience.
- Streamlined clinic workflow and ensured accurate data entry to optimize operational efficiency and elevate patient satisfaction.
- Coordinated patient appointments and referrals to optimize clinic workflow.
Certified Nursing Assistant
St. Vincent's Medical Center
Jacksonville, FL
10.2006 - 11.2007
- Provided assistance to patients with daily tasks, ensuring a secure and comfortable environment.
- Delivered direct care to enhance patient well-being and support recovery.
- Monitored and adjusted patient positioning to ensure safety and reduce the likelihood of falls.
- Coordinated grooming sessions to ensure respect and dignity for participants.
- Collaborated with team to improve care quality.
Contact Representative
Aetna US Healthcare
Jacksonville, FL
09.1996 - 02.2003
- Provided accurate information and support to customers concerning healthcare services billing and account inquiries.
- Ensured accurate maintenance of customer records while resolving service-related concerns to enhance customer satisfaction.
- Addressed customer inquiries and resolved issues effectively while adhering to performance benchmarks.
- Streamlined processing of customer requests while ensuring accurate documentation across multiple systems.
- Facilitated claims processing by accurately documenting information and coordinating with relevant departments.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Cross-trained and provided backup support for organizational leadership.
Purchasing Agent
Woolworth
Chicago, IL
04.1992 - 12.1994
- Coordinated procurement processes while ensuring accurate maintenance of purchasing records and documentation.
- Evaluated vendor and supplier performance to align with operational requirements and enhance supply chain efficiency.
- Tracked and managed inventory to optimize stock levels and streamline delivery processes.
- Managed accurate tracking of inventory records, purchase orders, invoices, and delivery reports to ensure operational efficiency by increasing sales by 10%.
- Collaborated with vendors and internal personnel to provide accurate shipment updates and monitor product availability.
- Resolved customer issues and supported payment transactions, returns, and exchanges to enhance overall customer satisfaction.
- Facilitated efficient daily operations through effective inventory management and timely stock replenishment.
- Searched for hard-to-find items and found high-quality, reliable vendors.
Skills
- Patient communication
- Skilled in organizational tasks
- Proficient in medical records
- Comprehensive documentation skills
- Effective problem resolution
- Proficient in patient care
- Strategic sourcing
- Skilled in stock management
- Experienced in healthcare services
- Proficient in customer service
- Team leadership experience
- Proficient in training delivery
Accomplishments
Recognized with multiple Five-Star Awards for outstanding customer service, teamwork, and operational support while consistently earning Fully Successful and Exceptional performance evaluations
Timeline
Prosthetics Clerk
Birmingham VA Medical Center
07.2023 - Current
Advanced Medical Support Assistant
Birmingham VA Medical Center
01.2016 - 07.2023
Certified Nursing Assistant
St. Vincent's Medical Center
10.2006 - 11.2007
Contact Representative
Aetna US Healthcare
09.1996 - 02.2003
Purchasing Agent
Woolworth
04.1992 - 12.1994