Hi, I’m
Denell Williams
Asheville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
years of professional experience
Work History
Veterans Healthcare Administration
Prosthetics Clerk
10.2024 - 02.2025
Job overview
- Dispensed off the shelf inventory items to patients and post the items to the patients' 2319 transaction record screen after verifying consults for medical equipment has been submitted
- Delivered property to departments when received in PSAS and notate the patient records of the status of the device
- Notified Inventory Managers of items with low amounts prior to running out of items on the shelves
- Mailed out stock room orders as required
- Process consults for medical devices to be mailed from VA inventory to veterans' homes to include, picking, packaging, labeling, providing to mail room and posting to the veteran's medical record
- Performs other duties as assigned
- Answered calls and forwarded calls to appropriate staff as determined
- Provided information to veterans, and external staff according to routine or procedural matters
- Reaches out to providers as necessary for clarification of unclear consults for ordered items pertaining to veteran care
- Receives, opens, reviews, and distributes by function all incoming property from Logistics/Supply Chain Management Warehouse staff
- Determines if the property should be brought to the immediate attention of the supervisor, what should be given to other members of the staff and what needs to be delivered
- Initiated and implemented contingency tagging reminders for items that needed extra instructions or how to refill them
VA-CWT
Wheelchair Shop Technician
03.2024 - 10.2024
Job overview
- Assembles mobility equipment in a timely manner; this includes specialized and power wheelchairs
- Repairs and installation of wheelchairs to customer specifications
- Assists with walk in customer repairs for wheelchairs and other mobility devices
Faith Hope and Love Homecare
Caregiver
02.2022 - 08.2023
Job overview
- Company Overview: Florence SC
- Provided companionship and management of all medication, medical and dental appointments, and transportation
- Performed housekeeping duties and cooked meals daily
- Provided activities of daily living care when needed
- Assisted with monthly bill payments as needed
- Florence SC
Wells Fargo (Apex Systems)
Information Security Analyst-ABAC (RBAC)
03.2020 - 04.2021
Job overview
- Company Overview: Charlotte, NC
- Created and update instructions on how to request access to applications
- Maintained application information and data elements in internal role repository (SIMBA)
- Assisted internal business support departments with updating application access levels pertaining to owners, approvers, and risk tiers
- Enabled effective onboarding of new or converting applications by ensuring that appropriate grouping of entitlements and streamlining of front- end request processes
- Performed regression testing of software used for SIMBA improvements
- Charlotte, NC
Windstream Communications
ERC Data Technician
06.2018 - 11.2019
Job overview
- Company Overview: Charlotte, NC
- Managed proactive and customer-initiated Remedy ticket queue, detailing troubleshooting, customer interactions, and resolutions for thousands of Windstream customers
- Performed and identified changes in router configurations and for customer LAN and WAN networks
- Communicated and assessed issues with customers, vendors, and carriers to return down circuits to normal operations
- Managed customer incidents by escalation of issues (both internally and externally)
- Collaborates with other departments in resolving customer issues
- Acts as Tier II support for partner teams
- Charlotte, NC
Global Linking Solutions
Security Analyst
05.2017 - 06.2018
Job overview
- Company Overview: Charlotte, NC
- Worked in SOC environment with SIEM to monitor security of business networks
- Ran intermittent system testing on business systems in order to help with compliance requirements and network integrity
- Followed up with business customers on suspicious activity to ensure system was functioning correctly
- Charlotte, NC
Global Linking Solutions
NOC Technician
10.2016 - 05.2017
Job overview
- Worked in NOC environment in order to monitor and ensure data and internet maintenance and uptime
- Troubleshoot system generated ticketing with business customers to bring stabilize customer business internet functioning
- Created purchase orders for customer lost or nonfunctioning devices
- Maintained customer wireless access points remotely
Randstad, Aon Hewitt
Client Services Representative
09.2014 - 02.2015
Job overview
- Company Overview: Charlotte, NC
- Processed and completed annual benefits enrollment for active and inactive client employees using company provided software
- Explained benefit options and offer navigation assistance to client employees regarding benefit information
- Provided client employee solutions when required for escalated issues
- Charlotte, NC
Convergys
Customer Service Professional
11.2013 - 08.2014
Job overview
- Company Overview: Charlotte, NC
- Accepted incoming calls for Blue Cross Blue Shield North Carolina member and provider calls and provided benefit information for policyholders and medical service providers
- Researched guidelines for health care reform benefits and applies eligibility per member policy
- Achieved 100% scoring on calls
- Charlotte, NC
US Census Bureau
Crew Leader, Enumerator
03.2009 - 04.2010
Job overview
- Company Overview: Jackson, MS
- Trained and supervised crew of 11 enumerators to work in 2010 census enumeration operations for rural counties of Mississippi
- Led and conducted pre-enumeration interviews with facility directors to explain the 2010 Census enumeration process
- Jackson, MS
Raytheon
Technical Support Associate
03.2001 - 01.2008
Job overview
- Company Overview: Forest, MS
- Utilized government approved test procedures to perform various functional electronic testing and troubleshooting of power supply, transmitter and RF modules, and units at high and low voltage parameters
- Reported daily progress and incidents in daily shift log
- Created and revised technical documented instructions describing manufacturing process for items and inspected and testing
- Forest, MS
Nortel Networks
Reliability Test Technician
08.2000 - 02.2001
Job overview
- Company Overview: RTP, NC
- Worked with business telecommunication devices to test and verify proper functioning
- Remote tested multiple devices and kept log of activity for reporting and communication purposes
- Created and edited software tables for testing of specialty telecommunication devices
- RTP, NC
Education
ECPI UniversityCharlotte, North Carolina
B.S. from Cyber and Network Security
01.2018
Skills
- Microsoft Office
- Active Directory
- Remedy Ticketing
- IAM- Information Access Management
- Cybersecurity
- Vulnerability Scanning
- Risk Mitigation
- Incident Response Service
- Network Configuration
- MySQL
- Raytheon Six Sigma
- Technical Customer Service
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Processing mail
- Schedule and calendar management
- Verbal and writing communication
- Creative thinking
- Regulatory compliance
Military Experience
US AIR FORCE, FE Warren AFB, Wyoming, Missile and Space Systems Maintenance Technician, 01/01/95, 12/31/99, Completed daily auditing and inventory of all vehicles and nuclear certified test equipment., Developed and implemented new work center safety briefing., Supervised all training aspects of work center section of 30 individuals., Conducted ergometry fitness tests for work center., Maintained and promoted accuracy of technical repair and maintenance instructions.
Timeline
Prosthetics Clerk
Veterans Healthcare Administration
10.2024 - 02.2025
Wheelchair Shop Technician
VA-CWT
03.2024 - 10.2024
Caregiver
Faith Hope and Love Homecare
02.2022 - 08.2023
Information Security Analyst-ABAC (RBAC)
Wells Fargo (Apex Systems)
03.2020 - 04.2021
ERC Data Technician
Windstream Communications
06.2018 - 11.2019
Security Analyst
Global Linking Solutions
05.2017 - 06.2018
NOC Technician
Global Linking Solutions
10.2016 - 05.2017
Client Services Representative
Randstad, Aon Hewitt
09.2014 - 02.2015
Customer Service Professional
Convergys
11.2013 - 08.2014
Crew Leader, Enumerator
US Census Bureau
03.2009 - 04.2010
Technical Support Associate
Raytheon
03.2001 - 01.2008
Reliability Test Technician
Nortel Networks
08.2000 - 02.2001
ECPI University
B.S. from Cyber and Network Security
Similar Profiles
STEPHANIE RENEE CANOYSTEPHANIE RENEE CANOY
Post Anesthesia/Pre-Operative Care Unit RN at Veterans’ Healthcare Administration Kernersville HealthCare CenterPost Anesthesia/Pre-Operative Care Unit RN at Veterans’ Healthcare Administration Kernersville HealthCare Center
Lora BrubakerLora Brubaker
Program Analyst Remote CCC Call Center at Veterans Healthcare AdministrationProgram Analyst Remote CCC Call Center at Veterans Healthcare Administration
Emily NollEmily Noll
ADVANCED MEDICAL SUPPORT ASSISTANT at Veterans Healthcare AdministrationADVANCED MEDICAL SUPPORT ASSISTANT at Veterans Healthcare Administration